Customer Service Representative

Wow Recruitment Idibu ·www.wowrecruitment.com.au

Location St Leonards, New South Wales, Australia
Salary AUD 75,000 - 80,000 / year
Type Full time
Level Mid
Source Shazamme
Contact Centre & Customer Service
Apply direct
Customer Service Representative


What's in it for you?
  • $75k – $80k + Super salary package
  • Supportive and collaborative team environment
  • Opportunity to join a business at an exciting period of transformation and automation improvements
  • Strong onboarding and support within the role
WOW Recruitment are seeking a proactive and relationship-driven Customer Service Representative to join our client, a well-established provider within the hospitality supply industry. Our client partners with hospitality venues to deliver a wide range of products and services, with a strong reputation for long-term customer relationships and service excellence.

The business is currently going through an exciting period of transformation and the introduction of automation to reduce manual work and improve efficiency. This has created an opportunity for a more customer-focused, relationship-led role. 

About the Role
  • Building relationships with hospitality customers including hotels, pubs, and regional venues
  • Handling inbound enquiries, quotes, and order requests
  • Maintaining accurate customer records and interaction notes in internal systems
  • Identifying opportunities to increase customer engagement, frequency of orders
  • Working closely with internal teams to ensure a seamless customer experience
About You, you will be:
  • Experienced in a customer service, call centre, or phone-based role
  • Confident building relationships and speaking with customers over the phone
  • Naturally inquisitive, asking strong questions and listening effectively
  • Comfortable managing a large and varied portfolio of customers
  • Organised, self-motivated, and able to prioritise effectively
  • Relationship-driven, with a focus on long-term customer engagement rather than transactional sales
  • Hospitality industry experience is beneficial but not essential
If you’re customer service representative who thrives on building rapport, please APPLY NOW or contact caitlin@wowrecruitment.com.au // 02 8320 0683

Frequently asked questions

Who is hiring for the Customer Service Representative role?
Wow Recruitment Idibu is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Wow Recruitment Idibu is based in St Leonards, NSW, AU.
What does the Customer Service Representative role pay?
Wow Recruitment Idibu lists the Customer Service Representative role at AUD 75,000–80,000 per year.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Wow Recruitment Idibu.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Wow Recruitment Idibu?
Apply directly on Wow Recruitment Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct