Customer Experience Advocate
Bayside Group ·www.baysidegroup.com.au
Apply direct
Customer Experience Advocate
Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent innovation and engineering.
With market expansion continuing to grow beyond forecast, they have an immediate requirement for a Customer Experience Advocate (CEA) to complement their Customer Experience Team.
Focusing on delivering exceptional customer service across multiple communication channels, including phone, email and social media, CEA’s are instrumental in creating and preserving seamless customer service experiences at every opportunity.
Key responsibilities:
To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on 0478 307 002.
To view all Bayside Group job opportunities, visit www.baysidegroup.com.au
Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent innovation and engineering.
With market expansion continuing to grow beyond forecast, they have an immediate requirement for a Customer Experience Advocate (CEA) to complement their Customer Experience Team.
Focusing on delivering exceptional customer service across multiple communication channels, including phone, email and social media, CEA’s are instrumental in creating and preserving seamless customer service experiences at every opportunity.
Key responsibilities:
- Manage inbound and outbound customer interactions across phone, email and ensuring first-contact resolution and adherence to processes
- Build and maintain positive, professional relationships with customers assisting them through the purchasing and scheduled servicing process via online portals
- Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system, ensuring compliance with internal procedures
- Address and escalate queries as needed, providing timely feedback to all parties
- Become a subject matter expert through internal workshops, training, and briefings
- Collaborate with internal teams to optimize the overall customer experience
- Previous experience with an automotive OEM is preferred, whilst a retail or sales environment background is also highly advantageous
- Excellent verbal communication and writing skills
- Experience in handling phone calls and case management scenarios
- Experience with social media interactions, highly developed technical and administrative skills and current fluency with general Microsoft Office tools
- Familiarity with Zoho CRM or similar and integrated phone systems are all highly advantageous skills
To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on 0478 307 002.
To view all Bayside Group job opportunities, visit www.baysidegroup.com.au
Frequently asked questions
Who is hiring for the Customer Experience Advocate role?
Bayside Group is hiring for the Customer Experience Advocate position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Experience Advocate job located?
The Customer Experience Advocate role with Bayside Group is based in Rhodes, NSW, AU.
Is the Customer Experience Advocate role full-time or contract?
This is a full time position at Bayside Group.
What experience level is the Customer Experience Advocate role?
The Customer Experience Advocate position is aimed at mid-level candidates.
How do I apply for the Customer Experience Advocate role at Bayside Group?
Apply directly on Bayside Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.