Customer Engagement Advisor
Bayside Group ·www.baysidegroup.com.au
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Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Customer Engagement Advisor to complement their Customer Service team.
Focusing on delivering exceptional customer service across multiple communication channels, including phone, email, live chat, and social media, to customers and internal/external service partners. As a Customer Engagement Advisor, you will be instrumental in creating and preserving a seamless, luxury experience at every customer touchpoint.
This position is intended to transition to permanent full-time employment after an initial six-month period subject to satisfactory performance.
The suitable candidate will be responsible for:
To view all Bayside Group job opportunities, visit www.baysidegroup.com.au
Focusing on delivering exceptional customer service across multiple communication channels, including phone, email, live chat, and social media, to customers and internal/external service partners. As a Customer Engagement Advisor, you will be instrumental in creating and preserving a seamless, luxury experience at every customer touchpoint.
This position is intended to transition to permanent full-time employment after an initial six-month period subject to satisfactory performance.
The suitable candidate will be responsible for:
- Manage inbound and outbound customer interactions across phone, email, chat, and social media, ensuring first-contact resolution and adherence to processes
- Build and maintain positive, professional relationships with customers while assisting them through the buying process via online portals
- Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system, ensuring compliance with internal procedures.
- Address and escalate complaints as needed, providing timely feedback to management
- Stay updated on product knowledge and policies through workshops, training, and briefings
- Collaborate with internal teams to optimize the overall customer experience
- Previous experience in Automotive OEM, luxury automotive retail or sales environment is advantageous
- Excellent verbal communication and writing skills
- Experience in handling phone calls, email case management and strong administrative skills
- Experience with live chat case handling, well developed technical skills, social media proficiency, and intermediate Microsoft Office abilities
- Understanding and passion for Electric Vehicles (EV) and technology, familiarity with Salesforce CRM and Genesys phone systems are all highly advantageous attributes
- Competitive remuneration
- Structured learning & career development opportunities
- A dynamic, inclusive and sustainable working environment
- Health & Well-being initiatives
To view all Bayside Group job opportunities, visit www.baysidegroup.com.au
Frequently asked questions
Who is hiring for the Customer Engagement Advisor role?
Bayside Group is hiring for the Customer Engagement Advisor position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Engagement Advisor job located?
The Customer Engagement Advisor role with Bayside Group is based in ARTARMON, NSW, AU.
Is the Customer Engagement Advisor role full-time or contract?
This is a full time position at Bayside Group.
What experience level is the Customer Engagement Advisor role?
The Customer Engagement Advisor position is aimed at mid-level candidates.
How do I apply for the Customer Engagement Advisor role at Bayside Group?
Apply directly on Bayside Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.