Help Desk Support Specialist

DeWinter BH ·www.dewintergroup.com

Location Boston, MA, - None Specified -
Salary USD 30 - 35 / hour
Type Full time
Level Mid
Source Shazamme
Information Technology Accepting Candidates
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Help Desk Support Specialist

Join a dynamic IT team as a Help Desk Support Specialist, where your technical expertise and customer service skills will drive seamless support for a fast-paced corporate environment. This pivotal role offers the opportunity to develop within a collaborative and supportive culture, providing essential hands-on assistance to keep operations running smoothly.

In this role, you'll be a key player in maintaining IT asset integrity, supporting troubleshooting efforts, and ensuring compliance with industry standards. With a focus on asset management, device preparation, and ticket resolution, you'll empower internal teams to focus on higher-level technical challenges while delivering exceptional support to end-users.

Required Skills:

  • 3-5 years of hands-on helpdesk experience in a corporate setting
  • Strong customer service orientation and communication skills
  • Proficiency with Windows and Mac platforms
  • Familiarity with Microsoft Office 365 and cloud applications
  • Basic networking knowledge (DHCP, DNS, LAN, wireless)
  • Experience with Windows Autopilot and device imaging
  • Ability to manage IT assets, inventory, and data sanitization per NIST 800-88 standards
  • Experience with Jira ticketing system (strongly preferred)
  • Capable of lifting and carrying heavy IT equipment

Nice to Have Skills:

  • Knowledge of Jamf, Azure, Intune
  • Understanding of data sanitization and secure disposal protocols
  • Experience coordinating with E-waste recycling providers
  • Ability to support onboarding and deployment activities
  • Familiarity with backup, antivirus tools, and broader IT operations

Preferred Education and Experience:

  • Bachelor’s degree in a related field or equivalent technical experience
  • Proven track record in technical support roles within a business environment

Other Requirements:

  • Boston-area candidates only; local candidates preferred, with a 30-minute train commute ideal
  • Ability to work onsite 4 days a week, with flexibility for one WFH day post-training
  • Availability for a 1-year temporary engagement with potential for permanent placement
  • No travel required

This role offers a vibrant, laid-back atmosphere with a supportive team environment, where your contributions directly impact operational efficiency. If you're a dedicated, hands-on IT support professional ready to make a difference, this opportunity is yours to seize.

Frequently asked questions

Who is hiring for the Help Desk Support Specialist role?
DeWinter BH is hiring for the Help Desk Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Help Desk Support Specialist job located?
The Help Desk Support Specialist role with DeWinter BH is based in Boston, US.
What does the Help Desk Support Specialist role pay?
DeWinter BH lists the Help Desk Support Specialist role at USD 30–35 per hour.
Is the Help Desk Support Specialist role full-time or contract?
This is a full time position at DeWinter BH.
What experience level is the Help Desk Support Specialist role?
The Help Desk Support Specialist position is aimed at mid-level candidates.
How do I apply for the Help Desk Support Specialist role at DeWinter BH?
Apply directly on DeWinter BH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct