ICT Support Officer - Port Lincoln

ICT Support Officer - Port Lincoln

The ICT Support Officer is responsible for delivering specialist technical services that support departmental ICT network infrastructure and systems across Port Lincoln. The role combines hands-on technical problem solving with a strong focus on customer service and team collaboration.

Key Responsibilities

• Technical Support – Deliver second and third level support for server, network, desktop, and peripheral issues of varying complexity, providing troubleshooting, consultancy, and resolution services
• Customer Service – Provide a high standard of technical advice and assistance to Education system users, ensuring issues are handled professionally and efficiently
• Incident Management – Accurately record, track, and manage all tasks, incidents, and service requests within the ICT service management system
• Documentation – Contribute to the creation and ongoing review of infrastructure documentation, procedure manuals, standards, and policies to drive continuous improvement
• Workplace Safety – Proactively identify and report hazards, injuries, and incidents to support a safe and healthy work environment

Key Competencies

• Communication – Strong written and verbal skills, with the ability to build positive relationships with staff, stakeholders, and vendors, and clearly document technical solutions
• Autonomy – Ability to work independently under limited direction, set priorities, manage workload, and maintain accuracy and confidentiality
• ICT Technology – Solid experience across server and desktop hardware, networking, TCP/IP, mobile devices, information security principles, and common business applications
• Leadership – Proven ability to motivate and mentor team members, coordinate and delegate tasks, and deliver results aligned to business objectives
• Service Delivery – Demonstrated commitment to high-quality ICT customer service, using initiative to resolve issues in a timely and effective manner
• Safety – Sound knowledge of Work Health and Safety and Equal Opportunity legislation, with a commitment to an inclusive and safe workplace

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Annet Dawson on +61 (0)8 7422 0600 or email adawson@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.