HVAC Technical Support Specialist

A global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness. 

Key Responsibilities:

• Technical Assistance: Provide comprehensive support for their products, including troubleshooting and diagnosing issues via phone, email.
• Customer Interaction: Engage with customers and field technicians to understand their issues, offer solutions, and ensure the resolution of problems.
• Product Knowledge: Stay up to date with the latest products, and industry trends to provide accurate and relevant support.
• Training and Support: Assist in the training and onboarding of new technicians or support staff on products.
• Collaboration: Work closely with other departments to address and resolve customer and technical issues.
• Quality Assurance: Ensure that all support provided meets company standards and customer expectations for quality and professionalism.

Qualifications:

• Education: High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.
• Experience: Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience in diagnosing and repairing HVAC systems.
• Certifications: Relevant HVAC certifications (e.g., EPA Certification) preferred.

Skills:

•   Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
•   Excellent communication skills with the ability to convey technical information to non-technical audiences.
•   Proficiency in using support software and tools.
•   Strong problem-solving skills and attention to detail.
•   Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.