Director of Operations

Our client, a reputable international aviation services company, is seeking an experienced Director of Operations to lead, oversee, and continuously improve ground handling station operations in Indonesia. This role ensures high-quality, efficient, and safe operations that align with global standards, customer satisfaction, and cost efficiency.

The ideal candidate will be a strategic leader with a strong background in aviation operations management, safety, compliance, and cross-functional team leadership.

Key Responsibilities

Operational & Strategic Leadership

• Ensure the station provides efficient and high-quality service in line with international aviation and ground handling standards.

• Develop and execute operational strategies aligned with the company’s mission, safety, and customer satisfaction goals.

• Oversee day-to-day operational, safety, and security activities at the station.

• Represent the station to external stakeholders including airport authorities, government entities, and airline partners.

People & Performance Management

• Lead, motivate, and develop a diverse operations team to achieve key business objectives.

• Conduct regular performance evaluations and implement continuous improvement programs.

• Foster a culture of safety, accountability, and excellence across all teams.

Budgeting & Resource Planning

• Prepare and manage station budgets, ensuring effective resource utilization and cost control.

• Plan and monitor manpower, equipment, and infrastructure needs for operational efficiency.

• Analyze operational data and develop performance improvement initiatives.

Safety, Quality & Compliance

• Ensure full compliance with aviation safety regulations and company standards.

• Implement and monitor Safety Management Systems (SMS) and Environment, Health & Safety (EHS) frameworks.

• Oversee risk assessments, audits, and incident investigations, ensuring corrective actions are implemented effectively.

Stakeholder & Customer Relations

• Maintain effective communication and relationships with customer airlines and regulatory bodies.

• Monitor customer satisfaction levels and lead initiatives to improve service delivery.

• Support sales and marketing teams with operational insights, service proposals, and new project development.

Qualifications

• Bachelor’s degree in Aviation Management, Engineering, or related field (Master’s degree preferred).

• Minimum 10 years of progressive experience in ground handling or airport operations, with at least 5 years in a senior leadership role.

• Strong knowledge of international ground handling standards, safety management, and aviation regulations.

• Proven experience managing large teams and budgets.

• Excellent communication, leadership, and problem-solving skills.

• Fluency in English and Bahasa Indonesia required.