Technical Support Representative

Jayce Grayye Consulting is seeking a Technical Support Representative for one of our clients to support their rapidly growing team in providing world class tech support across their organization. They provide a unique white label support system for digital marketing companies and their clients. They are growing and looking to bring on new team members! Our client’s management team members have a total of 18+ years experience in local business investment, management and marketing.

They are on a mission to help business owners make a larger, more meaningful impact without compromising the things in life that matter most - family, purpose, margin, etc. They combine marketing, design, and offer strategy to support everyday business owners who care about the integrity of their brand, their marketing, their funnels, and ultimately, their customers.

Working with them means you'll use both creative and critical problem solving and technical thinking skills to solve any issues that arise in the CRM system that are crucial to the daily operations of the agencies they support. You'll work collaboratively in teams on a wide range of customer support for the agencies and their clients. While learning to fix application issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to sales and marketing training. Finally, you'll have the opportunity to develop professionally — and to grow your career.

Structure & Compensation 

• Full-Time Opportunity 
• The role is 100% chat & email support. There is no phone support involved. 
• $25,000 - $35,000  Salary - Depending On Experience  
• Fully Remote, Growing Company with Opportunity for Advancement!
• Applicants must be from  Texas, Colorado, Utah, DC, Tennessee, Arizona, Arkansas, and Ohio.

Details

• Providing technical partner support
• Responsible for daily cases assigned
• Escalating cases to upper-tier engineers when appropriate
• Owning and overseeing escalated support cases until a resolution is
• determined
• Assists with the development of processes around support in relation to
• providing customer support and problem resolution
• Working knowledge in one or more general-purpose programming
• languages, plus an interest in learning other coding languages and skills as needed

Required Experience

• 1+ years of relatable experience (customer support for software) in the
• customer support field
• Strong communication skills around customer service – can defuse situations where customers may be frustrated
• Excellent analytical & problem-solving skills combined with the ability to provide a quick resolution to problems
• A self-motivated, strategic creative worker with a drive for execution excellence
• Proficient at managing email and team communication
• Ability to quickly adapt to an ever-evolving tech startup environment
• Strong written and verbal communication skills
• Team player -- you are able to collaborate with a small team, ask for help when needed, and complete tasks as required 
• Preferred experience in any marketing softwares including ClickFunnels, Active Campaign, Kajabi,  Zapier
• CSS, JavaScript and HTML knowledge is a plus

Benefits:

• Remote position (work from anywhere in the world)
• Access to world-class marketing training and education

Type of Position: Customer Technical Support, Remote, Software, Independent Contractor Based Position, Base Salary, Applicants must be from  Texas, Colorado, Utah, DC, Tennessee, Arizona, Arkansas, and Ohio.