IT Program & Business Services Manager

Job Title: IT Program & Business Services Manager

Overview:
Join a dynamic organization as an IT Program & Business Services Manager— a critical leadership role responsible for driving technology initiatives and operational excellence. In this position, you'll serve as a strategic partner to the Director of IT, orchestrating complex projects, overseeing departmental operations, and ensuring seamless communication across teams and stakeholders. If you thrive in a fast-paced environment and excel at managing both technical projects and business services, this is your opportunity to make a meaningful impact on the company's technology landscape and operational efficiency.

Key Responsibilities:

• Lead and execute the IT project portfolio, ensuring timely delivery within scope and budgets.
• Track project milestones, manage dependencies, and mitigate risks through regular review sessions.
• Oversee departmental operations including budget management, vendor relations, contract renewals, and procurement.
• Act as a primary liaison to stakeholders, representing the department in various meetings and ensuring follow-through on decisions.
• Plan, assign, and prioritize work for project teams and IT staff, providing guidance and ensuring quality deliverables.
• Ensure compliance with organizational policies and regulatory requirements.

Required Skills:

• Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field (or equivalent experience).
• 5+ years of experience in IT project management, technology operations, or business/operations management.
• Proven success in coordinating cross-functional teams and managing external vendors.
• Solid project management skills, including planning, scheduling, risk management, and reporting.
• Strong understanding of IT systems, operations, and service delivery.
• Excellent written and verbal communication skills, with the ability to clearly convey information to executives and stakeholders.
• Demonstrated discretion and sound judgment on operational matters.

Nice to Have Skills:

• PMP, CAPM, or other project management certifications.
• Experience with departmental budgeting and financial reporting.
• Familiarity with IT service management frameworks (ITIL, COBIT, etc.).
• Prior experience in hybrid work environments and managing remote teams.

Preferred Education and Experience:

• Bachelor's degree in a relevant field; advanced certifications preferred.
• 5+ years of applicable experience in IT or business operations, with a proven track record of managing complex projects.

Other Requirements:

• Location: Walnut Creek, CA – Hybrid model (3 days on-site per week).
• Availability to start ASAP.
• Ability to thrive in a collaborative, fast-paced environment and manage multiple priorities effectively.

If you're ready to lead and innovate within a supportive organization, we want to hear from you!