Claims Administrator
Smaart Recruitment ·www.smaart.com.au
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Are you a highly organised administrator who thrives in a fast-paced environment? Do you enjoy supporting a team, managing competing priorities and delivering exceptional customer service?
We are currently seeking a Claims Administrator to join a well-established insurance business. This is an excellent opportunity for someone with strong administration and customer service experience who is looking to build a long-term career within the insurance industry.
About the Role: Working as the central support person within the Claims team, you will play a critical role in ensuring claims are prepared, processed and managed efficiently. You will provide day-to-day support to six Claims Assessors and a Senior Claims Assessor, acting as the key link between customers, brokers and the assessor team.
This is a fast-paced, process-driven environment where attention to detail, organisation and the ability to multitask are essential.
Some key responsibilities include:
What's on Offer?
We are currently seeking a Claims Administrator to join a well-established insurance business. This is an excellent opportunity for someone with strong administration and customer service experience who is looking to build a long-term career within the insurance industry.
About the Role: Working as the central support person within the Claims team, you will play a critical role in ensuring claims are prepared, processed and managed efficiently. You will provide day-to-day support to six Claims Assessors and a Senior Claims Assessor, acting as the key link between customers, brokers and the assessor team.
This is a fast-paced, process-driven environment where attention to detail, organisation and the ability to multitask are essential.
Some key responsibilities include:
- Registering new claims and maintaining accurate records
- Requesting and following up outstanding claim documentation
- Liaising with claimants, brokers, medical providers and other stakeholders
- Responding to customer enquiries and providing updates throughout the claims process
- Managing diaries, appointments and claim-related administration
- Supporting the assessment team with investigations and claim preparation
- Previous administration and customer service experience
- Strong customer service and stakeholder management skills
- Excellent written and verbal communication abilities
- Exceptional attention to detail
- Strong organisational and time management skills
- The ability to manage multiple priorities simultaneously
- A proactive and adaptable approach to work
- The ability to remain calm and efficient under pressure
What's on Offer?
- Salary of $65,000 - $70,000 + Super
- Sydney CBD-based office location
- Hybrid working arrangement with up to 2 days work from home once fully trained and competent in the role
- Monday to Friday, 8:30am - 5:00pm
- Supportive and collaborative team environment
- Opportunity to develop a long-term career within insurance and claims
- Ongoing training and development
Frequently asked questions
Who is hiring for the Claims Administrator role?
Smaart Recruitment is hiring for the Claims Administrator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Claims Administrator job located?
The Claims Administrator role with Smaart Recruitment is based in Sydney, NSW, AU.
What does the Claims Administrator role pay?
Smaart Recruitment lists the Claims Administrator role at AUD 65,000–70,000 per year.
Is the Claims Administrator role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Claims Administrator role?
The Claims Administrator position is aimed at mid-level candidates.
How do I apply for the Claims Administrator role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.