SAP ESM Consultant

Whizdom ·whizdom.shazamme.com

Location Sydney, New South Wales, Australia
Type Full time
Level Mid
Source Shazamme
Information & Communication Technology (ICT)
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Senior SAP Service Cloud V2 / ESM Consultant

  • Sydney or Melbourne
  • Contract through April 2027
  • Enterprise Transformation Program
We're seeking an experienced SAP Service Cloud V2 / ESM Consultant to join a major transformation project. This is a client-facing role focused on workshop facilitation, solution design, SAP configuration and end-to-end delivery of customer service and enterprise service management solutions.

About the Role

You'll work closely with business and technical stakeholders to gather requirements, design solutions, configure SAP Service Cloud V2, and support testing, deployment and go-live activities.

Key Responsibilities

  • Lead discovery workshops and requirements gathering sessions.
  • Design end-to-end SAP Service Cloud V2 and ESM solutions.
  • Configure workflows, business rules, case management and service processes.
  • Produce functional specifications and solution documentation.
  • Support testing, deployment and solution adoption.
  • Provide guidance to stakeholders and project teams.  
Skills & Experience

  • 7+ years SAP consulting experience.
  • 3+ years implementing SAP Service Cloud V2 and/or SAP ESM solutions.
  • Strong SAP Service Cloud V2 configuration experience.
  • Proven solution design and workshop facilitation skills.
  • Experience with case management, service request management and workflow automation.
  • SAP S/4HANA integration experience highly regarded.
  • Excellent stakeholder engagement and communication skills.
Desirable

  • SAP Service Cloud V2 certification.
  • SAP CX or SAP ESM implementation experience.
  • Utilities, field service or asset-intensive industry experience.
  • Agile delivery experience.
What's on Offer?

  • Contract through April 2027.
  • Sydney or Melbourne location.
  • High-profile enterprise transformation program.
  • Collaborative consulting environment.
  • Significant SAP Service Cloud V2 and ESM project exposure.
If you are an experienced SAP Service Cloud V2 or ESM Consultant with strong solution design, configuration and workshop leadership capabilities, we would love to hear from you.

Apply today or reach out for a confidential discussion:
Katrina Gabriel | 0489 923 756 | katrinag@whizdom.com.au

Candidates will need to be willing to undergo pre-employment screening checks, which may include identity and work rights verification, security clearance verification and any other client-requested checks

Frequently asked questions

Who is hiring for the SAP ESM Consultant role?
Whizdom is hiring for the SAP ESM Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the SAP ESM Consultant job located?
The SAP ESM Consultant role with Whizdom is based in Sydney, NSW, AU.
Is the SAP ESM Consultant role full-time or contract?
This is a full time position at Whizdom.
What experience level is the SAP ESM Consultant role?
The SAP ESM Consultant position is aimed at mid-level candidates.
How do I apply for the SAP ESM Consultant role at Whizdom?
Apply directly on Whizdom's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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