Delivery Consultant (Contact center technology)

A world-leading MAANG company is looking for a talented, bilingual Delivery Consultant (Contact Center Technology).
As a Delivery Consultant, you’ll work directly with customers to understand their needs, design solutions, and implement AWS cloud projects. You’ll guide customers on best practices, emerging technologies, and help ensure their projects run smoothly and securely.
This is a hands-on technical role with opportunities to learn cloud integration and CRM/WFM connectivity.

Responsibilities:
- Help clients design, implement, and maintain their call center systems. You will work on Avaya or similar platforms (Genesys, Cisco), and may also support cloud-based solutions like Amazon Connect.
- Configure and maintain Avaya contact center platforms (IVR, call routing, queues, agent desktops)
- Troubleshoot and optimize call center systems to ensure smooth operations
- Support integration with CRM and workforce management systems
- Assist with cloud-based contact center solutions (e.g., Amazon Connect)
- Collaborate with client teams to gather requirements and implement solutions

Required Skills:
- Minimal 5 years’ experience total experience, with 1-2 years’ experience implementing call center/ telephony platform like Avaya OR Cisco OR Genesys OR Salesforce OR NICE OR Verint
- Good communication skills, ability to express well technically and to non-tech user

Why should you apply? 
- International culture
- Cafeteria plans
- Mentorship and Career Growth

Company Details: 
A leading foreign-affiliated technology company provides advanced cloud computing services that are essential for modern business expansion and digital transformation. Its platform continues to grow rapidly, becoming an indispensable foundation for organizations seeking scalability, flexibility, and innovation.
In Japan, the company supports a diverse range of clients—from startups to large enterprises and public sector organizations—by delivering secure, highly reliable, and scalable cloud solutions. It enables businesses to accelerate innovation through technologies such as data analytics, artificial intelligence, machine learning, and serverless architecture. The organization is known for its customer-focused approach, strong emphasis on innovation, and high operational standards. Employees benefit from a dynamic, international work environment where they collaborate with global teams, utilize English in a professional setting, and work on impactful projects that drive digital transformation across industries.Joining this company offers the opportunity to be part of a fast-growing, technology-driven environment, develop in-demand technical and business skills, and contribute to shaping the future of cloud adoption in Japan.

Working Hours:  9:00 – 18:00 (Mon-Fri) 
Working Style: Hybrid (3 days in office, 2 day work from home) 
Holidays: Weekend, national holidays, etc.  
Services/Benefits:  RSU, Social insurance, Employee Pension Scheme, Transportation Fee, Cafeteria and more