Administration Arranger

Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Tullamarine-based team, this role is working 5 days onsite.

This is a fast-paced, office-based role supporting a high-volume direct cremation service offering. Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy environment, and can confidently manage customer conversations over the phone.

This is not a face-to-face service role — all communication is handled via phone and email. You’ll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.

What you’ll be doing:

• Managing inbound customer enquiries and service requests
• Explaining processes, documentation requirements, and timelines clearly and professionally
• Coordinating administration from initial enquiry through to completion
• Liaising with internal departments and sister companies
• Following up outstanding documentation and information
• Working within KPI-driven turnaround timeframes
• Maintaining accurate records and system updates

What we’re looking for:

• Strong administration and organisational skills
• Excellent phone communication and customer service ability
• Confidence managing direct and sometimes sensitive conversations
• A calm, patient, and process-driven approach
• High attention to detail and ability to multitask
• Previous experience in contact centre, administration, customer service, or high-volume coordination roles

Experience within funeral services is not essential. Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.

What’s on offer:

• Full-time permanent opportunity
• Monday to Friday hours only – no weekends
• Supportive and collaborative office environment
• Structured onboarding and training
• Stable and growing organisation
• 5 days onsite working from Tullamarine office location 
  
  If you’re a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we’d love to hear from you.