Utility Billing Clerk

              Utility Billing Clerk — Part-Time

The Utility Billing Clerk provides accurate, timely, and courteous administrative support for utility billing and related municipal services. This position works under the general direction of the Office Manager/Deputy Clerk and serves as an important point of contact for residents, businesses, contractors, and government officials.

Hours: 28 hours/week
Pay: $17–$21/hour, depending on experience
Schedule: Initially Monday–Thursday, 8:00 a.m.–4:00 p.m. The schedule will transition to Tuesday–Friday, 8:00 a.m.–4:00 p.m., as the office returns to Friday operations.

Key Responsibilities:

• Process monthly water bills, payments, deposits, past-due notices, shut-offs, and new utility accounts.
• Monitor water usage, account adjustments, and monthly reports for accuracy and reconciliation.
• Respond professionally to customer questions, concerns, and unusual water-consumption issues.
• Process work orders and route requests to the appropriate department.
• Process building permits, inspection requests, inspection invoices, certificates, and related reports.
• Prepare and maintain Certificates of Occupancy and required notifications.
• Manage annual business registrations, certificates, correspondence, and related databases.
• Process snowbird/vacation forms and maintain related records and notifications.
• Maintain databases for vacant, foreclosed, and rental properties.
• Maintain the Municipal phone directory and assist with other administrative duties as assigned.

• Strong customer service and communication skills, including the ability to remain calm and professional with upset customers.
• Excellent organization, attention to detail, and ability to prioritize multiple responsibilities.
• Ability to work independently, exercise sound judgment, and meet deadlines with minimal supervision.
• Ability to handle interruptions and changing priorities while maintaining accuracy and confidentiality.
• Ability to communicate effectively in both written and verbal English.
• Working knowledge of Microsoft Word, Excel, Outlook, and standard office applications.
• Ability to establish positive working relationships with elected officials, government agencies, coworkers, and the public.

• Must be a notary or obtain notary status within six months of employment.
• Must complete NIMS training within six months of employment.
• Must be bondable.
• Successful completion of a background check and fingerprinting is required.

This is a public-facing position requiring professionalism, discretion, accuracy, and a commitment to providing excellent service to the community.

How to Apply:

Please apply directly to this posting. If you are already registered with FurstStaffing, please contact Courtney or Denessa at 815-229-7810.