Customer Service Representative

Customer Service Representative

We are seeking a detail-oriented and customer-focused Customer Service Representative to support day-to-day operations within a fast-paced, team-oriented environment. This role plays a key part in ensuring accurate order processing, effective communication with customers and vendors, and seamless coordination across internal departments.

This position is both operational and customer-facing, requiring strong communication skills, the ability to manage multiple priorities, and a high level of professionalism.

Responsibilities

• Process customer purchase orders accurately within a fully integrated ERP system

• Serve as a primary point of contact for customers and vendors via phone and email

• Provide timely updates on order status, pricing, and product-related inquiries

• Coordinate with internal departments (sales, operations, shipping, etc.) to ensure order accuracy and timely fulfillment

• Proactively communicate delays, discrepancies, or issues and work toward resolution

• Support front-line phone coverage as needed, delivering a professional customer experience

• Maintain accurate records of customer interactions, orders, and updates within internal systems

• Assist with returns, credits, and issue resolution to ensure customer satisfaction

Qualifications and Skills

• Strong verbal and written communication skills

• Ability to manage multiple tasks and shifting priorities in a fast-paced environment

• High attention to detail and organizational skills

• Professional, dependable, and team-oriented mindset

• Experience working in an ERP system or similar integrated platform preferred

• Proficiency with Microsoft Office (Outlook, Excel, Word)

• Previous customer service, order processing, or administrative experience preferred

Benefits/Compensation

• Full Time

• First shift (8:30am – 5:30pm)  

• $17+/hr based on experience

• Temp to hire position  

• Weekly pay while employed through Career Concepts

• Benefits available while employed through Career Concepts

Location

• Erie, PA 16510

About Career Concepts Staffing Services, Inc.

Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.