CIAM Operations Engineer

Our Federal Government client is seeking a dedicated CIAM Operations Engineer to join a dynamic identity team. This critical role focuses on ensuring the reliability, security, and efficiency of large-scale consumer identity and access management solutions that support vital national programs. If you thrive in collaborative environments, possess strong problem-solving skills, and are committed to supporting an inclusive community, this opportunity is for you.

Overview
As a CIAM Operations Engineer, you will play a vital role in maintaining and optimizing the organisation’s identity management platform. You’ll collaborate with a talented team to troubleshoot incidents, automate operational tasks, and enhance system performance, all while ensuring compliance with security standards. Your expertise with IAM protocols such as OIDC, OAuth2.0, and SAML will inform your work in resolving complex technical issues. This position offers a flexible, hybrid working model, adaptable hours, and the chance to contribute to a significant national initiative dedicated to improving the lives of Australians with disabilities.

Required Skills

• Proven experience analyzing logs to investigate incidents and identify system issues in complex IAM environments.
• Strong problem-solving abilities, including writing automation scripts that reduce manual workload and improve system efficiency.
• Demonstrated expertise supporting enterprise CIAM platforms with a thorough understanding of authentication and authorization workflows (OIDC, OAuth2.0, SAML).
• Ability to develop and follow detailed Standard Operating Procedures (SOPs) for manual and automated tasks.
• Excellent collaboration and communication skills, capable of building effective working relationships across teams and stakeholders.
• A positive attitude and sensitivity towards supporting people living with disabilities, aligned with organizational values.

Nice to Have Skills

• Experience supporting or working within government or large-scale enterprise environments.
• Knowledge of security protocols, threat mitigation, and fraud prevention strategies within CIAM solutions.
• Previous experience working in cyber security or with related compliance standards.

Preferred Education and Experience

• Tertiary qualifications in Information Technology, Cyber Security, or related fields.
• Minimum of 3-5 years proven experience supporting or implementing enterprise-level IAM solutions.
• Familiarity with government procurement and labour hire licensing requirements in relevant states (QLD, ACT, VIC, NSW).

Other Requirements

• Must be an Australian citizen, able to provide valid evidence of citizenship during pre-engagement checks.
• 12 month contract with 1x12 month extension option.
• Ability to obtain Negative Vetting Level 1 security clearance.
• Willingness to participate in an on-call roster to support critical incident resolution outside regular hours.
• Flexibility to work in a hybrid environment, with at least three days per week onsite, in accordance with organizational policy.

Make a difference with your expertise—apply today to join a forward-thinking agency committed to creating positive change. We’re eager to hear from passionate professionals ready to support Australia’s disability community through innovative identity solutions.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: ialrogi@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.