AO4 Correspondence Officer

About the Company

Davidson is working with a state government who is seeking a highly organised and detail-oriented professional to support complaint management processes and tribunal operations.

About the Role

Reporting to the AO7 Executive Officer, you will be responsible for the end-to-end co-ordination of Tribunal complaints, managing workflow from receipt through to final response. You will play a key role in ensuring high-quality, timely and professional complaint handling while supporting senior stakeholders, including the President and Tribunal Members.

• Co-ordinate the distribution, tracking and management of incoming complaints, maintaining accurate registers using Excel and eDOCS.
• Acknowledge correspondence and provide general guidance and information to parties.
• Prepare and co-ordinate complaint responses, liaising with the President, Tribunal Members and key stakeholders, escalating high-risk matters when required.
• Support the President by collating complaints, draft responses and relevant documentation from court files.
• Review and summarise recorded hearings to assist in the preparation of responses.
• Allocate correspondence to appropriate officers for action and ensure follow-up within required timeframes.
• Ensure all correspondence complies with departmental Style Guides and Ministerial and Executive Services Guidelines.
• Provide accurate and timely advice to registry staff, judicial officers and decision-makers in a professional and approachable manner.
• Build and maintain strong, respectful and confidential relationships with internal stakeholders, including judiciary members.
• Effectively manage competing priorities in a high-volume, fast-paced environment to meet service standards and deadlines.
• Apply problem-solving, negotiation and conflict management skills when dealing with clients and members of the public.

About You

• Demonstrated experience in managing high-volume workflows, preferably within a registry, legal or government environment.
• Strong organisational skills, with the ability to prioritise tasks and meet strict deadlines.
• High-level written and verbal communication skills, with the ability to tailor communication to diverse stakeholders.
• Proven ability to analyse information, including reviewing and summarising complex materials such as hearing recordings or case files.
• Strong digital literacy, with experience using case management systems and Microsoft Excel.
• Ability to work collaboratively and build professional relationships across internal and external stakeholders.
• A proactive and self-directed approach, with a commitment to continuous improvement and professional development.
• Demonstrated empathy and ability to engage respectfully with individuals from diverse backgrounds, delivering human-centred and trauma-aware services.

This is an excellent opportunity to contribute to the effective functioning of a tribunal environment while developing valuable expertise within the justice sector.


Benefits

• $60.05 p/hr + Super
• Located in Brisbane CBD
• 3 month contract with views to extend

How to apply

Please apply with current resume in Microsoft Word format only (.doc or .docx), quoting reference JN -062026-43593