Member Services Representative - (Credit Union)
Nesco Resource ·nescoresource.com
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Job Purpose
Responsible for daily functions associated with direct payments and funds transfers at companies internal Credit Union.
Principal Duties and Responsibilities
Minimum Qualifications
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Responsible for daily functions associated with direct payments and funds transfers at companies internal Credit Union.
Principal Duties and Responsibilities
- Perform general ledger balancing
- Coordinate return items with members, outside vendors, Client Bank and other institutions
- Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
- Work member cases/activities assigned
- Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
- Log, research and make necessary general ledger, account adjustments and/or returns
- Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
- Research and verify incoming and outgoing funds transfer information
- Communicate with vendor to process funds transfers
- Understand and be familiar with outgoing and incoming funds transfer laws
- Verify members for outgoing funds transfers, and Client verifying and releasing funds transfers
- Perform other duties as assigned
Minimum Qualifications
- High school diploma or GED
- Intermediate Excel and Word experience
- Preferred Qualifications
- Previous customer/member service experience
- Previous banking or Credit Union experience
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Ability to exercise excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
- Ability to effectively communicate with all levels, both verbally and in writing
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high volume pressure
- Ability to cross-train and perform any role assigned within department
- Ability to interact professionally with all employees and members
- Ability to work independently and with minimal supervision
- Ability to self-motivate with strong organization skills and capacity for attention to detail
- Ability to effectively prioritize work and meet deadlines
- Ability to work extended hours in support of business needs
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable pre-hire compliance checks
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Member Services Representative - (Credit Union) role?
Nesco Resource is hiring for the Member Services Representative - (Credit Union) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Member Services Representative - (Credit Union) job located?
The Member Services Representative - (Credit Union) role with Nesco Resource is based in Fort Worth, TX, US. The role is onsite-friendly.
Is the Member Services Representative - (Credit Union) role remote?
Yes — the Member Services Representative - (Credit Union) position at Nesco Resource is onsite. Candidates based in US are preferred.
What does the Member Services Representative - (Credit Union) role pay?
Nesco Resource lists the Member Services Representative - (Credit Union) role at up to USD 20 per hour.
Is the Member Services Representative - (Credit Union) role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Member Services Representative - (Credit Union) role?
The Member Services Representative - (Credit Union) position is aimed at mid-level candidates.
How do I apply for the Member Services Representative - (Credit Union) role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.