Customer Support Specialist
Wow Recruitment Idibu ·www.wowrecruitment.com.au
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Customer Support Specialist
Location: Macquarie Park
Salary: $75k - $80k per year + Super
As a Customer Support Specialist, you’ll play a critical role in delivering seamless customer experiences, troubleshooting technical issues, preventing fraud, and supporting both customers and internal teams. You’ll join a talented, entrepreneurial team that values collaboration, accountability, and continuous improvement.
What’s On Offer?
About You
The Role
Apply Now
Get in touch with Lucy and the WOW Recruitment team by applying today and take the next step in your customer support career. #SCR-lucy-grisdale-1
Location: Macquarie Park
Salary: $75k - $80k per year + Super
As a Customer Support Specialist, you’ll play a critical role in delivering seamless customer experiences, troubleshooting technical issues, preventing fraud, and supporting both customers and internal teams. You’ll join a talented, entrepreneurial team that values collaboration, accountability, and continuous improvement.
What’s On Offer?
- Clear pathway for progression into a Team Leader role.
- Strong long-term career development opportunities.
- Join a fun, collaborative, and high-performing team.
- Be part of a rapidly scaling start‑up making waves in the telco and IoT space.
- Comprehensive training and ongoing support to set you up for success.
About You
- 2+ years in a phone-based customer support role.
- Telco or IT experience highly regarded.
- Level 2 support experience preferred.
- Confident communicating technical issues in simple terms.
- Strong customer focus and problem-solving skills.
The Role
- Handle customer support enquiries across phone and digital channels.
- Manage customer activations and online orders.
- Troubleshoot service issues and own escalations end-to-end.
- Provide Level 2 support for complex queries.
- Assist with fraud prevention, audits, and compliance.
- Support and coach Level 1 team members.
- Contribute to training and process improvement.
- Join a rapidly growing start-up.
Apply Now
Get in touch with Lucy and the WOW Recruitment team by applying today and take the next step in your customer support career. #SCR-lucy-grisdale-1
Frequently asked questions
Who is hiring for the Customer Support Specialist role?
Wow Recruitment Idibu is hiring for the Customer Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support Specialist job located?
The Customer Support Specialist role with Wow Recruitment Idibu is based in Macquarie Park, NSW, AU.
What does the Customer Support Specialist role pay?
Wow Recruitment Idibu lists the Customer Support Specialist role at AUD 75,000–80,000 per year.
Is the Customer Support Specialist role full-time or contract?
This is a full time position at Wow Recruitment Idibu.
What experience level is the Customer Support Specialist role?
The Customer Support Specialist position is aimed at mid-level candidates.
How do I apply for the Customer Support Specialist role at Wow Recruitment Idibu?
Apply directly on Wow Recruitment Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.