Change Manager - Digital Transformation

• Change Manager – Digital/Website Transformation
• NSW Government
• 12-Month Fixed-Term Contract
• Sydney CBD | Hybrid
• Salary: $133,348 – $146,945 + superannuation + annual leave loading

An excellent opportunity has become available for an experienced Senior Change Manager to support a significant portfolio of digital transformation and strategic change initiatives. Initially supporting the next phase of the departments website transformation program, you will lead change across new functionality, continuous improvement, adoption and transition into BAU. As the program progresses, you will move across a broader pipeline of strategic change initiatives within the Digital Transformation portfolio.

This is a business-focused change role and we are looking for someone who understands technology and digital transformation but whose strength lies in understanding the impact on people, processes and ways of working.

Key Responsibilities: 

• You will work closely with the Digital Transformation Change Lead, Project Managers and a diverse stakeholder community
• Lead end-to-end change management across complex digital and business transformation initiatives
• Develop and deliver change strategies, change impact assessments, stakeholder and engagement plans, communications, readiness activities and learning strategies
• Work closely with stakeholders to understand differing requirements, concerns, impacts and levels of change readiness
• Drive adoption and embed sustainable changes into BAU
• Manage competing change priorities and cumulative impacts across multiple initiatives
• Identify adoption barriers, change risks and issues and develop practical mitigation strategies
• Navigate a broad stakeholder environment across different business areas, governance structures and priorities
• Participate in project governance and Steering Committees, providing clear change insights, risks and recommendations
• Work collaboratively with Project Managers to ensure change activity is integrated into overall delivery plans
• Manage and support the development of a more junior change resource
• Support continuous improvement and contribute to the broader strategic change capability.
• This role has a particular focus on delivering effective stakeholder engagement and achieving adoption of systems, cultural and operational changes.

Experience and Skills:

• You will be an established Senior Change Manager with significant experience delivering complex organisational and digital change.
• Strong end-to-end change management experience at a senior level
• Digital transformation and business change experience
• Exceptional stakeholder engagement and influencing capability
• Experience working with broad and complex stakeholder groups with differing priorities
• Strong change impact, readiness, communications, engagement and adoption experience
• The ability to translate technology change into meaningful business and people impacts
• Experience navigating senior governance and Steering Committee environments
• Strong planning, organisation and attention to detail
• Experience coaching, mentoring or managing junior change resources
• A pragmatic approach to change rather than rigid application of a particular methodology
• The ability to listen, understand different perspectives and challenge constructively
• A collaborative, empathetic and adaptable working style
• Government experience will be highly regarded but is not essential.
• Candidates from financial services and other large, complex or highly regulated organisations are also encouraged to apply.

The environment requires someone comfortable balancing different operating practices and priorities while delivering change around business-critical BAU activity and fixed departmental schedules. This is an opportunity to join a highly visible transformation environment within one of NSW’s most significant givernment departments. You will initially help embed and extend the new website before moving onto further strategic change initiatives across the portfolio.

Applications are welcome from experienced Change Managers who combine strong change delivery capability with excellent stakeholder management, judgement and emotional intelligence.