Frontline Operations Manager

The organisation is a leading venue for meetings, conferences, and large-scale events, offering extensive multi-purpose spaces, high-quality facilities, and integrated event solutions. With a reputation for operational excellence and service delivery, the venue supports a wide range of local and international events.

Job Description

• Deliver exceptional guest experiences by anticipating and responding to customer needs.
• Maintain consistently high standards of professionalism and service quality.
• Handle escalations, complaints, and special requests with tact and sound judgment.
• Maintain an active Front-of-House presence to engage organisers and visitors.
• Gather feedback and initiate continuous service improvements.

Operations Management

• Lead and oversee all event-related operational activities to ensure seamless execution.
• Ensure compliance with safety standards and service protocols.
• Conduct shift briefings for staff and vendors to ensure alignment and effective manpower deployment.
• Supervise and manage vendor performance to meet contractual and service expectations.
• Direct and coordinate emergency responses with clear and decisive leadership.
• Perform regular inspections of facilities and services, implementing corrective actions when needed.
• Maintain detailed shift logs and incident reports for follow-up and reporting.
• Support operational planning and contribute to process and service improvements.

Requirements

• Diploma or Degree in any discipline.
• Proven experience in leading teams effectively.
• Strong verbal and written communication skills.
• Physically fit and able to perform duties involving extensive walking, stair climbing, and on-site mobility.
• Self-driven, resilient, and able to work independently with minimal supervision.
• Strong organisational and multitasking skills, with the ability to prioritise in real time.
• Excellent interpersonal and teamwork abilities.
• Experience in workforce planning and team deployment.
• Ability to make quick, informed decisions under pressure.
• Comfortable with technology and digital workflows.
• Willingness to work shifts, including nights, weekends, and public holidays.

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume. 
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Tan Ee Shuan
Consultant - Technical Operations
EA Personnel No: R23116670
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248