Customer Service Representative
Nesco Resource ·nescoresource.com
Apply directCustomer Service Representative – Taxpayer Services
This position is responsible for assisting taxpayers with account questions and providing support related to tax policies, procedures, and filing requirements. The Customer Service Representative will research taxpayer accounts, complete necessary adjustments, and work to resolve concerns across multiple tax types.
Customers are assisted through live chat, walk-in services, phone calls, correspondence, and various email inboxes. The ideal candidate will have a strong customer service background, solid computer skills, and the ability to communicate clearly while handling sensitive account information.
Key Responsibilities
- Provide professional customer service to taxpayers through live chat, phone, email, correspondence, and in-person assistance.
- Assist customers with tax filing questions and general taxpayer education.
- Research and resolve refund and billing issues or disputes.
- Review taxpayer accounts and complete necessary adjustments.
- Explain applicable tax policies, procedures, and account requirements.
- Maintain accurate documentation of customer interactions and account updates.
- Handle confidential taxpayer information with professionalism and discretion.
- Work collaboratively with team members to resolve complex account concerns.
Required Qualifications
- Previous customer service experience.
- Basic office and computer skills.
- Strong written and verbal communication skills.
- Ability to research information and resolve customer concerns.
- Strong attention to detail and organizational skills.
- Ability to work with multiple systems and communication channels.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Experience assisting customers with taxes, billing, refunds, or account disputes.
- Experience working with confidential financial or personal information.
Schedule
- Monday through Friday
- 8:00 AM to 5:00 PM
- 40 hours per week
- Hybrid schedule: three days onsite and two days remote, depending on business and project needs.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Customer Service Representative role?
Nesco Resource is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Nesco Resource is based in Phoenix, AZ, US.
What does the Customer Service Representative role pay?
Nesco Resource lists the Customer Service Representative role at USD 16–18 per hour.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.