Client Success Manager

Jayce Grayye Consulting is seeking a dedicated Client Success Manager to help one of our valued clients recruit for a key role on their Customer Success Team. This team operates at the critical intersection of customer engagement, product optimization, and market strategy. In this role, your primary mission will be understanding clients’ most significant challenges, working closely with sales and product teams for seamless onboarding and implementation, and leveraging data to drive account growth.

Your Impact

In this role, you’ll be instrumental in driving revenue growth for clients and aligning their success with the company’s growth. You will also maintain a crucial metric—net revenue retention—which is vital for sustained success.

Key Responsibilities

• Onboarding & Customer Success: Facilitate smooth onboarding experiences for new customers, setting them up for long-term success.
• Relationship Building: Develop deep, empathetic relationships with clients, understanding their workflows and needs. Occasional in-person visits to client locations are expected.
• Data-Driven Insights: Use analytics and financial metrics to measure and communicate customer impact, including ROI and case studies.
• Account Growth: Drive customer account growth through data-driven storytelling and taking ownership of Net Revenue Retention.
• Collaboration: Work with Account Managers to support significant upsell opportunities with enterprise clients.

About Our Client

Our client is a leader in conversation intelligence software tailored for outside sales in industries such as solar, roofing, and real estate. Their app records face-to-face conversations, using AI to transcribe and analyze interactions to help sales professionals boost their effectiveness.

Their vision is to expand conversation intelligence beyond digital spaces to the 10M+ salespeople who engage customers offline. With rapid growth of 20% MoM, hundreds of clients (including Fortune 500 companies), an NPS higher than the iPhone, and profitability, they are one of the fastest-growing startups today. Backed by top-tier investors like Byron Deeter from Bessemer Venture Partners, they are recognized as a Cloud 100 Rising Star.

Who You Are

• Customer-Centric: You’re deeply invested in solving clients’ problems and delivering an exceptional experience.
• Lifelong Learner: Constantly learning and seeking personal growth.
• Collaborative Team Player: Thrives in a team setting, open to giving and receiving feedback.
• Resilient Risk-Taker: Sees challenges and failures as learning opportunities.
• Innovative & Curious: Willing to experiment and push boundaries.
• Highly Focused: Dedicated to prioritizing tasks and maximizing efficiency.

Qualifications

• Proven experience in customer success management, account management, project management, or operations.
• Excellent communication skills with the ability to move quickly and adapt in a fast-paced environment.
• High intrinsic motivation with a growth-oriented mindset.

Preferred Experience

• Familiarity with conversation intelligence tools.
• Knowledge of G Suite, Slack, HubSpot, Mixpanel, and Planhat.
• Experience in home improvement or home services industries.

Compensation

• Our client offers a highly competitive, top-market package.
• Base salary is $110,000 with significant equity and uncapped commission potential, bringing total compensation up to ~$250,000, alongside additional benefits.