Collections Officer | Sydney CBD | Hybrid Work Model
SB Recruitment ·www.sbrecruitment.com
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The Company
Our client is a highly regarded specialist lender with an established presence across Australia and New Zealand. Known for their flexible home loan solutions and customer-first philosophy, they support customers whose financial circumstances may fall outside traditional lending models.
With a strong reputation in the market, the organisation offers a collaborative and supportive culture where integrity, teamwork and service excellence are highly valued. Their leadership team is approachable, experienced and committed to delivering positive outcomes for both customers and employees.
The Opportunity
A 6-month temporary opportunity has become available within their Sydney CBD office, commencing as soon as possible.
Reporting to the Operations Manager, you will support the wider collections team by managing a portfolio of consumer mortgage accounts up to 80 days in arrears.
This role requires a balanced approach — achieving strong recovery outcomes while maintaining empathy and professionalism when working with customers.
Key responsibilities include:
About You
To be successful in this opportunity, you will bring the following experience and qualities:
How to Apply
If you are available for a 6-month contract opportunity with a respected financial services organisation, please email your resume to sbolster@sbrecruitment.com or contact Sarah Bolster on 02 9002 5001 for a confidential discussion.
SB Recruitment takes the security of our candidates seriously. We will never request your bank details or contact you via WhatsApp or Telegram during the hiring process. Please notify us immediately if you receive any suspicious communication.
Our client is a highly regarded specialist lender with an established presence across Australia and New Zealand. Known for their flexible home loan solutions and customer-first philosophy, they support customers whose financial circumstances may fall outside traditional lending models.
With a strong reputation in the market, the organisation offers a collaborative and supportive culture where integrity, teamwork and service excellence are highly valued. Their leadership team is approachable, experienced and committed to delivering positive outcomes for both customers and employees.
The Opportunity
A 6-month temporary opportunity has become available within their Sydney CBD office, commencing as soon as possible.
Reporting to the Operations Manager, you will support the wider collections team by managing a portfolio of consumer mortgage accounts up to 80 days in arrears.
This role requires a balanced approach — achieving strong recovery outcomes while maintaining empathy and professionalism when working with customers.
Key responsibilities include:
- Contacting customers to discuss overdue accounts and recover outstanding arrears in a professional and respectful manner
- Negotiating and implementing realistic repayment arrangements tailored to each customer’s situation
- Monitoring repayment plans and following up on commitments
- Liaising with internal stakeholders including Customer Service, Credit and Legal teams to resolve matters efficiently
- Maintaining accurate records and ensuring compliance with internal processes and regulatory requirements
- Achieving individual KPIs while contributing to a collaborative, high-performing team environment
About You
To be successful in this opportunity, you will bring the following experience and qualities:
- Minimum 18 months’ collections experience within financial services OR 18 months customer service experience within a financial services environment
- Confidence managing sensitive conversations regarding overdue accounts
- Strong negotiation and influencing skills
- Excellent attention to detail and organisational ability
- A proactive mindset and the ability to quickly integrate into an established team
- Availability to commence immediately or at short notice will be highly regarded
How to Apply
If you are available for a 6-month contract opportunity with a respected financial services organisation, please email your resume to sbolster@sbrecruitment.com or contact Sarah Bolster on 02 9002 5001 for a confidential discussion.
SB Recruitment takes the security of our candidates seriously. We will never request your bank details or contact you via WhatsApp or Telegram during the hiring process. Please notify us immediately if you receive any suspicious communication.
Frequently asked questions
Who is hiring for the Collections Officer | Sydney CBD | Hybrid Work Model role?
SB Recruitment is hiring for the Collections Officer | Sydney CBD | Hybrid Work Model position, a Shazamme client. Apply directly on the employer's career site.
Where is the Collections Officer | Sydney CBD | Hybrid Work Model job located?
The Collections Officer | Sydney CBD | Hybrid Work Model role with SB Recruitment is based in Sydney, NSW, AU. The role is hybrid-friendly.
Is the Collections Officer | Sydney CBD | Hybrid Work Model role remote?
Yes — the Collections Officer | Sydney CBD | Hybrid Work Model position at SB Recruitment is hybrid. Candidates based in AU are preferred.
Is the Collections Officer | Sydney CBD | Hybrid Work Model role full-time or contract?
This is a full time position at SB Recruitment.
What experience level is the Collections Officer | Sydney CBD | Hybrid Work Model role?
The Collections Officer | Sydney CBD | Hybrid Work Model position is aimed at mid-level candidates.
How do I apply for the Collections Officer | Sydney CBD | Hybrid Work Model role at SB Recruitment?
Apply directly on SB Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.