Customer Solution Manager

MLC Industrial ·www.mlc.shazamme.com

Location US
Salary USD 10,000,000 - 13,000,000 / year
Type Full time
Level Mid
Source Shazamme
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  • Lead new-business pursuits for next-generation advanced safety and user-experience products.

  • Serve as the voice of engineering to the customer—and the voice of the customer back to the engineering team.

  • Drive customer specification analysis with cross-functional technical teams.

  • Own concept selection for product quote proposals.

  • Build high-level development timelines aligned to customer milestones.

  • Align with manufacturing engineering on assembly processes and build plans.

  • Prepare and document engineering resource and cost estimates for program execution.

  • Lead Engineering Quote Reviews throughout the pursuit cycle.

  • Identify technical risks; lead mitigation planning and the FAI process where applicable.

  • Define the quote’s technical assumptions, deviations, and exceptions.

  • Support Business Management and Finance in developing the business case.

  • Support Sales in creating the commercial quote letter.

  • Organize customer Technical Design Reviews during pursuits.

  • Contribute to product strategy and architecture planning; support roadmap development.

Requirements

Education & Experience

  • Bachelor’s in Engineering (Electrical, Mechanical, Systems, or related)

  • 8+ years in automotive product development, business development, program management, or customer-facing engineering

  • Proven track record leading cross-functional teams through business development and quoting cycles

Technical Skills

  • Strong grasp of automotive systems, product architecture, and manufacturing processes

  • Experience with risk management and BOM costing

  • Proficient in project planning tools (e.g., MS Project) and resource estimation

 

Business & Communication Skills

  • Excellent customer-facing communication and negotiation skills

  • Able to translate customer requirements into clear technical specs and internal deliverables

  • Strong analytical/problem-solving ability, with emphasis on concept selection and risk mitigation

  • Experience supporting business case development and partnering with Finance and Sales

Leadership & Collaboration

  • Proven ability to lead technical quote reviews and design reviews

  • Skilled at coordinating with global engineering, manufacturing, and business teams

  • Drives alignment across stakeholders and manages competing priorities to deadlines

Other Requirements

  • Fluent in English; Japanese language skills a plus

Frequently asked questions

Who is hiring for the Customer Solution Manager role?
MLC Industrial is hiring for the Customer Solution Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Solution Manager job located?
The Customer Solution Manager role with MLC Industrial is based in US.
What does the Customer Solution Manager role pay?
MLC Industrial lists the Customer Solution Manager role at USD 10,000,000–13,000,000 per year.
Is the Customer Solution Manager role full-time or contract?
This is a full time position at MLC Industrial.
What experience level is the Customer Solution Manager role?
The Customer Solution Manager position is aimed at mid-level candidates.
How do I apply for the Customer Solution Manager role at MLC Industrial?
Apply directly on MLC Industrial's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct