Response Customer Service x 3

• Multiple Roles Available | Training Provided
• Macquarie Park | 3 Month Assignment with possibility to extend
• Start ASAP | close to public transport or parking options available

An exciting opportunity has become available to join a well-respected not-for-profit organisation based in Macquarie Park. These roles will support a busy customer service team who are first point of contact assisting vulnerable individuals.

This organisation plays a vital role in supporting people in the community through challenging situations, so your work will directly contribute to a team making a genuine difference.

You will handle high-volume inbound calls from clients, family members and support workers, triaging issues and working with internal teams to resolve them promptly.

Key Responsibilities

• Answer high-volume inbound calls as the first point of contact for in-home support services
• Listen carefully to concerns (e.g. missed visits, carers delayed or lost, changes in client needs) and triage the issue
• Provide reassuring, empathetic customer service to clients and carers during stressful situations
• Capture accurate information and update internal systems and records
• Liaise with internal teams and coordinators to organise appropriate follow-up and resolution
• Keep clients and carers informed of next steps and timeframes
• Work as part of a supportive team to ensure service levels and response times are met

About You

• Strong customer service experience in a phone-based or high-volume environment
• Calm, empathetic communication style, especially when speaking with vulnerable or distressed callers
• Confident handling multiple calls and tasks while maintaining accuracy and professionalism
• Able to listen, problem-solve and follow processes to ensure issues are escalated and resolved appropriately
• Comfortable working to service levels and in a fast-paced, team-based environment
• Reliable, positive and keen to contribute to meaningful work that supports the community

Why Join?

• Be part of a not-for-profit organisation helping vulnerable people and their families during challenging moments
• Meaningful frontline work where your customer service skills directly support people in need
• Welcoming and supportive team environment with a strong sense of purpose
• Diverse and inclusive workplace
• Macquarie Park location close to the Metro and public transport
• Free onsite parking
• Immediate start available

How to apply: Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.   

What next Applications will be reviewed for this role and only suitable applicants will be contacted. We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts