Solutions Engineer

Primarily provides pre-sales technical support for the development and implementation of complex products/applications/solutions.  Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation. Report only those incumbents with incentives tied to product sales. Incumbents matched to this job family must be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). Company bonus and/or cash profit sharing alone are not considered sales incentive plans. Incumbents on a combination of sales incentive and company bonus and/or cash profit sharing should also be matched here. If not on a sales incentive plan, match Applications/Systems Engineer - Pre-Sales - Non-Sales Plan

Requirements

- Excellent written and verbal communication skills. - Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.- Account management and project management experience.- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. - Ability to follow standard engineering principles and practices.- Creative approach to problem solving.- Travel to the prospective customer's sites as necessaryResponsibility and Interaction:Responsibility: - As a seasoned, experienced professional, with a full understanding of industry practices and company policies and procedures, this individual will apply attained experiences and knowledge in solving a wide range of issues in imaginative and practical ways.- Is responsible for a specific geographical install base and medium to large accounts. - May have own account responsibility or work on a team.Interaction: - This individual effectively works with senior internal personnel within the function, some employees in other functions that support the sales effort, and has direct customer contact. - Little management direction is provided on day to day work; general instructions are given on new assignments; as well as review of activities and priorities.- The ideal candidate is a subject matter expert and contributes proactively to sales team efforts and positively influences decisions. May also act as a team leader and main decision maker for team projects.