Claims Manager
Smaart Recruitment ·www.smaart.com.au
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Are you a proven claims leader with extensive Personal Accident or Injury claims experience? Do you enjoy developing high-performing teams while driving operational excellence and delivering exceptional service?
We're recruiting an experienced Claims Manager to lead a specialist Personal Accident Claims function for a growing insurance organisation. This is a leadership opportunity where you'll have the autonomy to influence claims strategy, mentor a talented team and continuously improve the claims experience for brokers and customers.
The Opportunity:
This is a pivotal leadership role responsible for the overall performance of the Personal Accident Claims portfolio. You'll lead a team of technical claims professionals, oversee complex claims, strengthen governance and compliance, and identify opportunities to improve processes, reporting and customer outcomes.
Working closely with senior leadership and cross-functional teams, you'll play an important role in ensuring the claims function operates efficiently while delivering fair, commercially sound and customer-focused outcomes.
You'll be an experienced insurance professional who combines strong technical capability with a collaborative leadership style.
We're recruiting an experienced Claims Manager to lead a specialist Personal Accident Claims function for a growing insurance organisation. This is a leadership opportunity where you'll have the autonomy to influence claims strategy, mentor a talented team and continuously improve the claims experience for brokers and customers.
The Opportunity:
This is a pivotal leadership role responsible for the overall performance of the Personal Accident Claims portfolio. You'll lead a team of technical claims professionals, oversee complex claims, strengthen governance and compliance, and identify opportunities to improve processes, reporting and customer outcomes.
Working closely with senior leadership and cross-functional teams, you'll play an important role in ensuring the claims function operates efficiently while delivering fair, commercially sound and customer-focused outcomes.
- Lead and develop a high-performing Personal Accident Claims team.
- Oversee the end-to-end claims function, ensuring quality, compliance and service excellence.
- Provide technical guidance on complex Personal Accident and Injury claims.
- Build strong relationships with brokers, insurers and key stakeholders.
- Drive process improvements and enhance claims performance.
- Monitor reporting, KPIs and portfolio performance.
- Ensure strong governance, reserving and regulatory compliance.
- Manage external providers and contribute to ongoing business improvement initiatives.
You'll be an experienced insurance professional who combines strong technical capability with a collaborative leadership style.
- 5+ years’ experience managing Personal Accident, Injury or Accident & Sickness claims.
- Proven experience leading and developing high-performing claims teams.
- Strong technical knowledge of claims management, governance and regulatory requirements.
- A track record of improving claims outcomes, operational performance and processes.
- Excellent stakeholder management skills with a collaborative approach.
- Strong analytical and commercial decision-making capability.
- A proactive mindset focused on coaching, continuous improvement and team engagement.
- Experience supporting a major claims system or technology migration would be highly regarded.
- Salary of $150,000 + Super.
- Hybrid working arrangement based in Sydney.
- A genuine leadership opportunity with scope to influence strategy and drive change.
- A collaborative, supportive culture that values initiative and innovation.
- The opportunity to work with experienced industry professionals and continue building your leadership career.
Frequently asked questions
Who is hiring for the Claims Manager role?
Smaart Recruitment is hiring for the Claims Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Claims Manager job located?
The Claims Manager role with Smaart Recruitment is based in Sydney, NSW, AU.
What does the Claims Manager role pay?
Smaart Recruitment lists the Claims Manager role at AUD 150,000–168,000 per year.
Is the Claims Manager role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Claims Manager role?
The Claims Manager position is aimed at mid-level candidates.
How do I apply for the Claims Manager role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.