Customer Service Representative
Mayday Recruitment ·www.maydayrecruitment.com
Apply directMAYDAY Recruitment are exciting to be partnering with a leading health Insurer who provide comprehensive health insurance and other covers while offering great personal service, located in Parramatta.
As a Customer Service Consultant, you will deliver exceptional customer service over the phone with the aim of deepening customer loyalty, advocacy and retention and responding to calls in a timely manner.
What’s in it for you?
- Full-time permanent position
- $65,000.00 + 9.5% shift loading, + super ($71,000 plus super)
- Lovely offices located in Parramatta.
- Full-time in the office, 09:00 - 6pm Monday - Friday.
- Opportunity to work alongside a fantastic leaders and supportive team members who will foster your professional growth
- Great company benefits
- Hybrid role (3 days work from home once trained)
The role:
- Customer service - Responding to inbound calls from clients and address their needs, complaints, or other issues with products as required.
- Problem solving - Have quality customer discussions to uncover the core reason the customer is looking to discharge their policy, with outcomes structured around to add value and benefit while retaining the customer relationship.
- Negotiation - Utilise proactive persuasive/retention skills to turn requests for disconnection into saves or opportunities.
- Continuous Improvement - Taking part in training and other learning opportunities to expand knowledge of company and position.
- Delivery focus - Understanding and striving to meet or exceed all metrics and KPIs while providing excellent consistent customer service.
The ideal candidate
- Demonstrated experience in a busy customer focused environment.
- Experience in front office call centres, administrative or customer service role.
- Be available to commence employment 9th of November
- Strong communication and interpersonal skills characterised by patience, clarity and empathy at a personal, written and telephone level.
- Ability to use tact, diplomacy and negotiating skills when handling difficult customers to achieve a positive outcome.
- Ability to develop and maintain positive working relationships with internal stakeholders.
If this sounds like the next step in your career, apply today.
Frequently asked questions
Who is hiring for the Customer Service Representative role?
Mayday Recruitment is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Mayday Recruitment is based in Parramatta, NSW, AU. The role is remote-friendly.
Is the Customer Service Representative role remote?
Yes — the Customer Service Representative position at Mayday Recruitment is remote. Candidates based in AU are preferred.
What does the Customer Service Representative role pay?
Mayday Recruitment lists the Customer Service Representative role at AUD 60,000–80,000 per year.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.