Senior Quality Manager / Director (E-systems)

Base in Japan

- Focus on customer quality for Japanese OEMs (Nissan, Honda).

Be responsible to drive customer satisfaction and quality score card improvement.

in cooperation with Lear manufacturing plants in Cebu and cross functional team from Lear Sales, engineering and program management in Japan.

Management Scope: (lead team - 8 people)

• Lead and drive customer score card improvement. Lead customer complaints review and corrective actions (8D) includes the containments, as well as follow up regular customer reviews and plant visits.

Job Description:

• Lead regular customer score card and action plan review with senior management team.

• As a voice of customer, Cascading customer requirements and expectations to internal stakeholder, drive quality mindset change and disciplines through FMEA and Poke Yoke to secure safe launch.

• Lead regular customer meetings, KM0 and warranty issues reviews and follow up with plants, regional quality and global safety compliance.

• Monitoring advanced quality planning (APQP) with cross functional team to ensure safe launch and early containment after SOP.

• Monitoring 4M change to make sure the change control process has been followed.

• Provide training and guidance to quick react customer issues and containment on site.

• Managing and develop Japan quality staff include managers and Quality engineers at customer site.

Requirements

Qualification:

• Quality Professional with a minimum of 15 years’ relevant work experience, including 8+ years of engineering and customer quality experiences in automotive industry.

• An individual with solid academic training, in special Bachelor / Master Degree in science and/or technology. BA/BS Degree, preferably in Engineering.

• Logic and effective to drive problem resolution with strong leadership is required.

• Good command of QMS, problem solving and project management skills.

• Experienced in new project quality management, including APQP and PPAP.

• Good command of quality tools, including 8D, FMEA, control plan, SPC, etc.

• Certified auditor for IATF16949, VDA and other quality system is required.

• Good English communication and presentation skills.

• Customer focus and result oriented.

• Agility/learning ability.

• Candidate with both Japan and western automotive experience will be preferred.

Benefits

Functional KPI

• Customer score card.

• Customer return PPM and written concerns.

• Effectiveness of problem resolution for customer 8D closure.

• Significant issues and associated cost impact (Containment, sorting/rework and warranty exposure)