Solution Architect (Integration & Service Management Platforms)

Solution Architect (Integration & Service Management Platforms)

• Initial engagement for a large-scale transition program
• Location: Canberra
• NV1 security clearance is must
• Defence experience preferred

We are seeking an experienced Solution Architect to lead the design and delivery of a complex system integration program within a secure, enterprise environment.

This role focuses on building a temporary, bi-directional integration between two IT Service Management (ITSM) platforms to support a major transition program. The integration will enable near real-time exchange of records across multiple service management processes.

Key Responsibilities

Solution Design

• Design end-to-end integration for Incident, Request, Problem, and Change processes
• Develop message interface specifications including:
• Field mappings
• Trigger events
• Data validation rules
• Messaging formats (REST/JSON)
• Ensure the solution is maintainable, scalable, and avoids unnecessary customisation

Integration Architecture

• Define system interfaces and integration patterns
• Design network topology and data exchange models
• Establish logging, monitoring, and audit mechanisms
• Ensure traceability and data integrity across systems

Technical Leadership

• Assess integration requirements against platform capabilities
• Provide guidance on best practices and architectural standards
• Support governance processes and design approvals

Stakeholder Engagement

• Work with technical and business stakeholders to translate requirements into architecture
• Support decision-making across integration, security, and platform design

Platform & Operating Model

• Contribute to platform operating model design
• Support adoption and long-term maintainability of the solution

Required Skills & Experience

• Proven experience as a Solution Architect in large enterprise environments
• Strong experience with ITSM platforms (e.g. ServiceNow or similar)
• Hands-on experience designing system integrations using REST APIs and JSON
• Solid understanding of:
• Integration architecture patterns
• Data transformation and mapping
• Logging, monitoring, and audit design
• Experience working with complex network environments (highly desirable)
• Ability to produce clear architectural documentation and interface specifications

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Rashme Kapse on + 612 6151 9206 or email rkapse@paxus.com.au and quote the 271383 job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.