Product Support Representative
Rimfire Resources AU5 ·www.rimfireresources.com.au
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The Company
Our client, MacDon is a leading global innovator in advanced harvesting technology and equipment, dedicated to enhancing agricultural productivity. MacDon work with dealers and OEMs to design, develop, manufacture, sell and support products across the world, with a worldwide reputation for excellence. They have a strong priority to build relationships that drive growth in products and distribution and work with dealer customers across Australia to connect with their farming customers.
The Position
Reporting to the Product Support Supervisor and working as part of a national team, you will act as the primary point of contact for dealer personnel to address product issues or customer concerns for the MacDon business. You will cover a pool of dealers Western Australia, with a true split north and south of Perth.
You will:
The ideal candidate will have:
To confidentially discuss this opportunity, please call Ryan Hoiberg on 1300 380 701 or apply now via www.rimfireresources.com.au
Our client, MacDon is a leading global innovator in advanced harvesting technology and equipment, dedicated to enhancing agricultural productivity. MacDon work with dealers and OEMs to design, develop, manufacture, sell and support products across the world, with a worldwide reputation for excellence. They have a strong priority to build relationships that drive growth in products and distribution and work with dealer customers across Australia to connect with their farming customers.
The Position
Reporting to the Product Support Supervisor and working as part of a national team, you will act as the primary point of contact for dealer personnel to address product issues or customer concerns for the MacDon business. You will cover a pool of dealers Western Australia, with a true split north and south of Perth.
You will:
- Lead in territory investigation and troubleshooting, assisting with resolving any problems, and reporting them through to head office.
- Develop and maintain relationships with Dealer support personnel to ensure a positive experience and direct point of contact to discuss any equipment.
- Provide technical training for dealer technicians and end users
- Perform demonstrations of new products
The ideal candidate will have:
- Experience working with relevant agricultural equipment and its operations
- Experience with grain harvesting equipment would be highly beneficial
- A technical background in diagnosis and report of Mechanical, Hydraulic and Electrical systems.
- Excellent communications skills, both written and verbal with an ability to work closely with remote teams.
- Comfortable with regular travel in a role, with expectation of around 50-60% of this role being on the road.
- Experience working within a relevant dealer, or speaking with dealer technicians would be beneficial.
To confidentially discuss this opportunity, please call Ryan Hoiberg on 1300 380 701 or apply now via www.rimfireresources.com.au
Frequently asked questions
Who is hiring for the Product Support Representative role?
Rimfire Resources AU5 is hiring for the Product Support Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Product Support Representative job located?
The Product Support Representative role with Rimfire Resources AU5 is based in CBD, AU.
Is the Product Support Representative role full-time or contract?
This is a full time position at Rimfire Resources AU5.
What experience level is the Product Support Representative role?
The Product Support Representative position is aimed at mid-level candidates.
How do I apply for the Product Support Representative role at Rimfire Resources AU5?
Apply directly on Rimfire Resources AU5's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.