Fraud Risk Analytics & Automation Specialist (Up to $50k/mth)
Chandler Macleod HK ·www.chandlermacleod.com.hk
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Principal responsibilities
Requirements
- Oversight the operation of offshore Fraud Operations Team responsible for detection, prevention, and mitigation of fraudulent activities to ensure the operation is effective and efficient and adherence to all regulatory, internal procedures, service standards and timelines requirements set by the Bank and regulators.
- Review and perform quality check on offshore Fraud Operations Team
- Develop and implement initiatives for process and procedure enhancement based on analysis of fraud trends and defrauding behaviors
- Review serious or complex operational or control issues, determine and present the optimal options for resolution to mitigate the identified fraud risk, track the response, and ensure appropriate governance.
- Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation.
- Liaise with external stakeholders including legal enforcement agencies and handle urgent cases with immediate fraud risk mitigation.
- Manage projects supporting Fraud Operations for system enhancements / development, ensuring clear scope, timeline, stakeholder alignment, and delivery outcomes.
- Support and deliver engaging training (in-person and via Zoom) to strengthen capability and performance across the Fraud Operations Voice Team.
- Handle and communicate with customers that are involved in complicated or urgent cases.
- Liaise with Customer Relations Team and handle serious complaints escalated from HKMA
- Develop streamlining initiatives, drafting/reviewing procedures and provide training on best practices in the fraud prevention industry to offshore fraud operations team
- Perform other duties as assigned by line manager
Requirements
- University Graduate in Compliance, Banking, Business Administration, Accounting, Finance, Computer Science or related discipline
- Minimum 5 years of solid experience in fraud operations/ fraud risks/ investigations or relevant disciplines
- High proficiency in English, Chinese and Putonghua
- Ability to communicate effectively, embrace change and overcome challenges
- Ability to develop VBA solutions or design and deliver end-to-end data processing tools, translating business requirements into stable, user-friendly automation
- High level of influencing skills with the ability to communicate on a diverse range of topics to multiple stakeholders
- Experience in overseeing a robust fraud operations team and working with controls that manage fraud risk will be an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Able to cope with pressure and tight deadlines
Frequently asked questions
Who is hiring for the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) role?
Chandler Macleod HK is hiring for the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) job located?
The Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) role with Chandler Macleod HK is based in Yau Tsim Mong, HK.
What does the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) role pay?
Chandler Macleod HK lists the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) role at HKD 45,000–50,000 per year.
Is the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) role full-time or contract?
This is a full time position at Chandler Macleod HK.
What experience level is the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) role?
The Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) position is aimed at mid-level candidates.
How do I apply for the Fraud Risk Analytics & Automation Specialist (Up to $50k/mth) role at Chandler Macleod HK?
Apply directly on Chandler Macleod HK's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.