Client Success Marketing Manager

 Real Estate Digital Marketing Agency

Jayce Grayye Consulting is seeking a Client Success Marketing Manager for one of our clients! They are a creative marketing agency based in Alberta Canada. With two founders. They are both young entrepreneurs (in their 20s) who are extremely passionate about building and creating value for other entrepreneurs and brands through online marketing services. 

They are a fast-growing start-up agency that focuses on working with personal brands specifically in the real estate industry. They help agents and large teams to automate and scale their content post-production. They take care of video editing, design, social media management, youtube SEO, copywriting, project management, advertising, and more. They are a completely freelance team. They work from anywhere in the world. They do not track hours. They believe that you should be paid based on your value. Not your time. They have an amazing entrepreneurial work environment. 

They have worked with over 200 clients in less than 2 years as a new start-up. They are a fast-paced growing company with over 25 full-time team members. They are 1 stop shop for everything digital marketing that a business needs. They take pride in their amazing customer service and team culture. They work primarily with real estate agents to help build their strategy, branding, and systems.

Structure & Compensation

• Full-Time & Fully Remote Opportunity
• $48,000 - $72,000 CAD Base (Depends on Experience) + Bonus
• OTE Year 2-3 of $80,000+yr
• Independent Contractor-Based Position - However seeking
• long-term team member
• Looking for someone to grow into an Executive Client
• Success leadership role as the company expands 
• Flexible full-time working hours & additional benefits (see below)
• Comfortable working in a startup environment

About the Role

The Client Success Marketing Manager is responsible for developing client relationships that build trust and loyalty and learning about their business priorities. You provide a strategic consulting role to clients and work in collaboration with the back-end creative team to produce deliverables and ensure quality control before delivery. 

A developed and performance-oriented analytical mind, as well as interpersonal skills, are essential skills to thrive in this role! 

• Analyze and understand clients' business needs, and
• act as strategic advisory services to them. 
• Find and propose solutions to address these needs. 
• Accountable for delivering these solutions to the required quality
• level, within the agreed deadlines and budgets. 
• Participate in the production of deliverables and delegate
• to the in-house team if necessary. 
• Build and maintain trusting relationships with customers and
• ensure their satisfaction. 
• Continuously analyze the performance and results of the solutions in
• place and make recommendations for improvement. 
• Identify untapped business opportunities with customers.

Responsibilities

• Act as the advocate for the client's business explaining to customers why you can meet their specific needs.
• Implement new ideas & feedback from clients if approved by the team.
• Improve client onboarding processes
• Onboarding Clients With Intake Forms And Meetings
• Onboard and welcome new clients to the company
• Setting Up Client Offboarding Process + Offboarding Playbook
• Client Customer Service Requests
• Negotiates solutions to clients and escalates to Chief Operating
• Officer if needed.
• Ensure that clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues
• Own all aspects of customer service on behalf of the client's company. This includes: 
• Monitoring all service-related phone and email accounts, and responding to inquiries and questions within 24 hours, Mon-Fri
• Creating and documenting efficient processes and templates for streamlining common customer service responses
• Seeing all customer inquiries/issues through to 100% completion with a focus on impeccable service and seamless representation of the brand
• Proactively looking for, and implementing, improvements to customer service responses and or internal processes, documenting all changes immediately
• Elevating all questions and inquiries you are not sure how to respond to the Account Manager for support 
• Develop and manage client portfolios.
• Mediate between clients and the team.
• Assure customers that your client’s business is the key to their profits
• Attend Weekly General Meetings
• Provide consistent, concise, accurate, and timely weekly
• activity reports to management
• Collect testimonials and feedback from clients
• Check-ups on Client/VA Relationships together with the Operations Director
• Track the customer’s product expiration date - monthly,
• quarterly, or annually.

Skills & Abilities

The ideal individual possesses the following strengths and skills:  

• Excellent communication and interpersonal skills
• Excellent understanding of how social media platforms work with video, branding, and creative content, most especially YouTube marketing since the core of what they do is YouTube + Branding.
• Excellent understanding of how to build a brand. 
• Knows how to work with the team to create creative content, and work with the brand team to come up with a brand strategy.
• Knows how to work with the social media team to support
• them with social strategy & is creative, and loves video, branding, graphics, content, and social media.
• Confident, self-motivated, and a true team player
• Ability to build credibility and trust by understanding
• and addressing client needs
• Ability to manage multiple projects at the same
• time in a fast-paced environment. 
• Excellent phone, email, and instant messaging communication skills
• Ability to manage 10,20,30+ clients at one time.
• Has soft skills, such as caring, understanding,
• patience, kindness, and balanced. 
• A patient and compassionate approach to community conversations — you’ll be supporting entrepreneurs who are taking big risks, therefore it’s crucial that you take an understanding approach that
• puts kindness first, always.
• Commitment to continually learning, improving, and
• refining our community-building processes.
• Extremely flexible, compassionate, and team-oriented — you stay positive and committed to solving problems instead
• of focusing on them.
• Outstanding communication skills (both written and verbal) —
• you get people and are great at seeing beneath the surface and getting to the root of an issue.
• DETAIL ORIENTED, organized, creative and great at measuring
• results, and meeting deadlines.

Requirements

• 1+ years in an account management/client success manager role
• Basic Real Estate knowledge is required ie can hit the
• ground running with how it all works
• Degree in marketing/business, multiple certifications in areas of
• marketing, or having worked with marketing agencies before is desirable. 
• Comfortable working from home, with random hours, working with a freelance team, \with the different experience levels of team members, and with virtual assistants from the Philippines, etc
• Mentorship/consulting experience, comfortable
• being on camera and speaking 
• Ability to work simultaneously and efficiently on many projects.
• We are looking for long-term highly committed individuals to grow with the company. 

Training

• Both of the founders will be providing you with 1-on-1 mentorship and coaching sessions weekly. Helping you in all aspects, from management skills, communications, work processes, systems, etc, overall helping you to achieve your highest potential and performance. 
• You will be learning from the top performers on the team, such as our lead project managers, operations director, and creative team. 
• You will be provided access to the top online business and marketing courses and coaching programs.

BENEFITS + BONUSES STRUCTURE: 

📚Educational Benefits (Personal Mindset and Skills Growth) 

• Any free coaching sessions you need with the
• founders and other members/coaches.
• Free Access to any courses we have previously invested
• in and will invest in the future as a team. 
• The company will invest in any specific course/coaching
• a program that you request.
• Up to $xxx Credit per year for any educational investments.
• (Courses, workshops, seminars, events, etc.)



🏋️‍♀️Wellness Benefits (Spiritual, Mind, Body, and Soul Growth) 

• $xx credit every month towards any wellness activities such as a
• yoga session or a massage, or a gym drop-in. 
• $xxx Credit Per Year For Any Home Office Equipment
• (New Chair, New Software, New Mouse, etc.)
• $xxx Credit Per Year for any medical expenses.
• (Medicines, equipment, etc.)
• $xxx Credit Per Year For Any Vacation Trips Paid For
• (Plane Ticket, Hotel Stay, Travel, etc.)
• Healthy Snacks Program 
• 1 Week of Paid Vacation

📈Performance Benefits (Professional and Financial Growth)

• $.. Extra Cash Bonus every month for sending in the
• team and client check-ins.
• $.. Extra Cash Bonus if your client completes their full 6-month social media management agreement cycle because you
• provided an amazing experience. 
• $... Extra Bonus if you achieve specific metrics and KPIs
• that you/your team set up for the project.
• And many more!!!

Perks Of Joining Our Client’s Team - MORE Benefits

• NO HOUR TRACKING - which provides you with the benefits of having time freedom, flexibility with how many hours you work in a day, and when you may take a break/time off for lunch, travel, family time, etc. They are not going to track your hours. If you work 1 hour more or less in a day, it does not affect your pay. They provide time freedom, schedule, and work flexibility.
• Paid Holidays - They are not going to cut your pay during time off on national holidays such as Christmas and New Year etc.
• ​Time Off Requests - If you require some time off due to sickness, travel, or plans, please provide 2-3 days of notice to your team and to your client. The company will not deduct payments for 1-2 days of time off.
• Flexible Check-ins & Check-outs - You must check in to work between 7-9 am MST and check out by 5-7 pm MST. (Again, flexible check-in and check-out times based on your time zone!)
• Performance Bonuses - discussed with the client directly

What You Can Expect From Our Client’s Team:

• An open, honest, and transparent leadership team
• No micromanagement - you are your own leader
• - freedom and flexibility
• A team of young, goal-driven, ambitious colleagues - they’re driven to succeed and create an impact 
• A supportive environment to help you get the most from your role and a team that encourages constructive criticism
• - they care about your growth
• The opportunity to be a part of the company’s growth and learn first-hand what it takes to grow a startup by working closely with the founders - you will work 1-on-1 with the founders
• You’ll learn from founders who have several years of sales, marketing, and business experience - they will personally coach and mentor you. 

Job Type: Remote, Branding, Graphic Design, Content Creation, YouTube Marketing, Client Success, Account Management, Marketing Manager, Social Media, Digital Advertising, Funnels. Digital Marketing Agency. Real Estate. Contract-Based Position. Accepting Canadian and American Based Applicants.

If you prefer to submit your LinkedIn profile instead; please submit a word file with a link to your profile

Please review all the requirements before applying. Thank you!