Director, Operations & Transformation - Insurance

Argyll Scott ·www.argyllscott.com

Location Hong Kong, Hong Kong
Salary HKD 1,700,000 - 2,500,000 / year
Type Full time
Level Director
Source Shazamme
Transformation
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My client is an established life insurer in Hong Kong, currently seeking a Director for Operations & Transformation to lead the end-to-end operations function while driving strategic transformation initiatives across the business. Reporting directly to senior leadership, this highly visible role oversees core insurance operations and plays a critical role in shaping the future operating model, customer experience, and business growth agenda.

This is an opportunity for a hands-on leader who can balance operational excellence with transformation delivery, working across multiple functions to improve efficiency, modernise processes, and enhance service outcomes.

Key Responsibilities

  • Provide oversight across New Business Underwriting, Claims, Policy Administration, Customer Service, Shared Services and Transformation.
  • Ensure operational performance, customer service standards, and regulatory commitments are consistently achieved.
  • Monitor service levels, turnaround times and operational effectiveness across all core functions.
  • Lead and sponsor operational transformation initiatives
  • Oversee the Transformation and PMO function, ensuring successful delivery of strategic programmes and business initiatives.

Requirements

    • 15+ years of experience within life insurance operations.
    • Strong understanding of the life insurance value chain, including underwriting, claims, policy administration and customer servicing.
    • Proven experience leading operational transformation, digitisation and process improvement initiatives.
    • Experience managing multiple operational functions rather than a single specialist area.
    • Demonstrated ability to balance strategic leadership with hands-on execution.
    • Sound understanding of the Hong Kong insurance market and regulatory environment.
      Passion for continuous improvement, operational excellence and customer experience.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

Frequently asked questions

Who is hiring for the Director, Operations & Transformation - Insurance role?
Argyll Scott is hiring for the Director, Operations & Transformation - Insurance position, a Shazamme client. Apply directly on the employer's career site.
Where is the Director, Operations & Transformation - Insurance job located?
The Director, Operations & Transformation - Insurance role with Argyll Scott is based in Hong Kong, HK.
What does the Director, Operations & Transformation - Insurance role pay?
Argyll Scott lists the Director, Operations & Transformation - Insurance role at HKD 1,700,000–2,500,000 per year.
Is the Director, Operations & Transformation - Insurance role full-time or contract?
This is a full time position at Argyll Scott.
What experience level is the Director, Operations & Transformation - Insurance role?
The Director, Operations & Transformation - Insurance position is aimed at director-level candidates.
How do I apply for the Director, Operations & Transformation - Insurance role at Argyll Scott?
Apply directly on Argyll Scott's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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