Boutique Manager

Boutique Manager

Job Overview

• Job Title: Boutique Manager

• Department: Operations

• Reports To: Operations Manager

• Industry: Luxury Retail / Watches

Role Purpose

The Boutique Manager holds end-to-end accountability for the daily management, commercial performance, operational excellence, and leadership of the boutique. Acting as a brand ambassador, this role leads team development, inventory control, customer experience standards, and boutique safety.

Key Responsibilities

1. Team Leadership & Manpower Management

• Lead, coach, and motivate the boutique team to drive high performance and foster a positive workplace culture.

• Oversee manpower planning, work allocations, scheduling, and labor cost controls.

• Conduct regular training, staff counseling, performance reviews, and active duty monitoring.

2. Sales Performance & Commercial Execution

• Take full ownership of achieving monthly boutique sales targets and individual KPIs.

• Ensure total adherence to company discount policies, pricing controls, and promotional guidelines.

• Drive frontline engagement during brand events, marketing campaigns, and VIP customer initiatives.

3. Inventory Control & Purchasing Oversight

• Maintain primary oversight and accountability for boutique stock, including regular stocktakes and loss prevention controls.

• Serve as the first-level control point for purchasing requests, stock replenishments, and timepiece recommendations.

• Ensure strict compliance with corporate inventory directives and discount parameters.

4. Customer Service Excellence

• Maintain and champion top-tier luxury customer service standards throughout the store.

• Continuously monitor customer interactions, providing real-time feedback, training, and reinforcement to staff.

• Handle elevated customer inquiries and resolve issues with professionalism and discretion.

5. Boutique Operations, Safety & Maintenance

• Enforce fire safety protocols, workplace safety measures, store security procedures, and secure stock transfer routines.

• Maintain flawless store presentation, ensuring clean displays, safe furniture, and pristine general housekeeping (carpets, glass displays, fixtures, and air conditioning).

Qualifications & Key Requirements

• Proven experience as a Retail Store/Boutique Manager, ideally within luxury watches, high jewelry, or premium retail.

• Strong commercial acumen with a track record of meeting or exceeding sales targets.

• Demonstrated leadership capability in coaching, motivating, and managing retail teams.

• Deep knowledge of retail operations, stock management procedures, and loss prevention.

• Excellent communication skills with a customer-centric attitude and strong problem-solving ability.