Customer Manager (HEV / EV)

Our client is one of the top global Tier 1 suppliers. Join their specialist team as they expand into the automotive electrification field.

・Grow JOEM accounts worldwide through strategic and technological (HEV/EV) innovation.

・Lead direct customer interface ensuring customer satisfaction (QCDDM)

Responsibilities:

• Win new programs at his/her customer by implementing the necessary strategy and associated action plans.
• Ensure customer satisfaction through a clear QCDDM follow-up and associated action plan. 
• Build Customer Development strategy with:
  • Necessary action plan to grow strong at his/her customers
  • Customer RFI/RFQ cycle plan to anticipate customer needs and associated products
  • Volume forecast
• Lead tough negotiations (inflation, volume. Raw materials,….). And is the interface of the customer in case of logistics crisis
• Drive and build the technical productivity road map together with the project managers and the manufacturing plants to reach customer ambitions of yearly savings
• Communicate and report internally the progress of business in his/her Product Group and with Group Customer Director
• Support Engineering technology road map presentation
• Escalate crisis issues to upper management in timely manner
• Manage administrative documents required by customer: packaging, quality, capacity, prices….

Requirements

• University degree, preferred :
  • Mechanical or Electrical
  • Masters Degree in Business or equivalent
• 7 or more years Mechanical or Electrical Engineer in the Automotive Industry
  • Knowledge of / experience with HEV/EV or equivalent is needed
• 7 or more years International Sales in the Automotive Industry
• Languages
  • 　Fluency in Japanese
  • 　Business English is mandatory
• Strong negotiation skills by challenging customer while also by building a good relationship
• Clear intimacy with his/her customer and knowledge of customer organization matrix
• Has technology understanding:
  • Of company products
  • Can explain technologies to his/her customer