Incident & Change Manager
Profusion Group ·www.profusiongroup.com
Apply directCompany Overview
Our client is a global leader in capital markets, known for innovation and operational excellence. They offer a collaborative environment where technology and process improvement drive success.
Role Overview
Join this global operations team as an Incident, Change and Problem Management Specialist. This role is critical in ensuring operational stability, resolving high-impact incidents, and enabling safe, efficient change across complex technology ecosystems. You’ll work with diverse teams, gain exposure to advanced tools, and accelerate your career in IT Service Management.
Key Responsibilities:
- Lead major incident resolution and coordinate resources, stand up bridges and drive resolution
- Facilitate Change Advisory Board (CAB) meetings and validate ServiceNow records.
- Conduct root cause analysis and drive problem management initiatives.
- Collaborate with Release Managers, SMEs, and leadership on readiness reviews.
- Champion process excellence across legacy and cloud-native systems.
- Ensure compliance with ITIL standards and risk management protocols.
- Proven experience in Incident Management with a strong understanding of IT Service Management (Change, Incident, Problem Management).
- Hands-on experience with ServiceNow and Jira.
- ITIL v4 Foundations Certification preferred.
- Exceptional communication and interpersonal skills
- Strong stakeholder engagement and the ability to influence in a matrix environment.
- Familiarity with Agile, Scrum, and DevOps practices.
- An immediate 12 months contract opportunity
- Career development opportunities in ITSM, DevOps, and digital transformation.
- Inclusive, collaborative culture where people enjoy working together.
We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
Frequently asked questions
Who is hiring for the Incident & Change Manager role?
Profusion Group is hiring for the Incident & Change Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Incident & Change Manager job located?
The Incident & Change Manager role with Profusion Group is based in Melbourne, VIC, AU.
Is the Incident & Change Manager role full-time or contract?
This is a full time position at Profusion Group.
What experience level is the Incident & Change Manager role?
The Incident & Change Manager position is aimed at mid-level candidates.
How do I apply for the Incident & Change Manager role at Profusion Group?
Apply directly on Profusion Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.