Project Delivery Manager

Project Delivery Manager

Location: Miami, Florida (Hybrid)

About the Company

Our client is a fast-growing global SaaS company delivering intelligent digital solutions for large, complex environments. Their cloud-based platform helps organizations create intuitive, data-driven experiences that improve efficiency, accessibility, and engagement. As their global client base expands, strong project delivery is critical to ensuring customers realize value quickly and consistently.

The Role:

The Project Delivery Manager will own the end-to-end delivery of client implementations, ensuring projects are delivered on time, within scope, and aligned to business objectives.

Reporting into Global Operations leadership, this role partners closely with Customer Success, Product, Technical, and Growth teams. You will serve as the central point of coordination across internal stakeholders and customer-facing teams while driving structure, clarity, and repeatability in delivery processes. This is a hands-on, highly collaborative role ideal for someone who thrives in fast-paced environments and enjoys leading complex, multi-stakeholder initiatives.

Key Responsibilities:

• Own full lifecycle delivery of client projects from kickoff through implementation and handoff
• Develop and manage detailed project plans, timelines, milestones, and deliverables
• Align internal resources and track contract scope, time allocation, and reporting
• Partner with Customer Success leadership to manage scope, approvals, and client communication
• Serve as the primary coordination point across technical, content, operations, and customer teams
• Collaborate with Product and Engineering on prioritization of technical solutions or enhancements
• Identify risks, dependencies, and implementation challenges early and execute mitigation plans
• Provide clear and consistent progress updates to stakeholders
• Ensure deliverables align with contractual timelines and SLAs
• Continuously refine documentation and delivery processes to improve operational efficiency
• Support Growth teams by identifying potential expansion or upsell opportunities

Qualifications

• 3–6+ years of experience in project delivery, implementation, or customer-facing project management roles (SaaS or technology environment preferred)
• Proven ability to manage multiple concurrent client implementations
• Strong organizational, time management, and prioritization skills
• High level of ownership, accountability, and attention to detail
• Excellent communication and stakeholder management skills
• Experience working across global teams and time zones
• Proficiency with modern project management tools (e.g., Jira, Confluence, Miro, Zoho, or similar)
• Experience in startup or high-growth environments preferred

Ideal Candidate Traits

• Analytical and process-driven
• Calm under pressure
• Pragmatic and solutions-oriented
• Strong negotiator and cross-functional collaborator
• Comfortable bringing structure to ambiguity

Compensation

• Base Salary: $100,000 – $150,000 (commensurate with experience)
• Additional performance-based incentives may apply

Why Join

• High-impact role in a scaling global organization
• Opportunity to shape delivery processes as the company grows
• Collaborative, cross-functional team environment
• Exposure to complex, high-visibility client projects