Client Success Associate

Healthcare Industry (Remote)

Jayce Grayye Consulting is seeking a Client Success Associate for one of our clients! They help medical centers get up to date with the newest and greatest medical devices that help grow their business. Come join a growing company that has a vast amount of experience in the medical industry and is helping doctors & medical center owners scale. Our client is a world class distributor for a medical device company that sells mainly to chiropractors and assists them with Facebook lead generation for chiropractors; attracting customers to come in and use this device.

Are you an energetic, organized, people person that is seeking an opportunity to positively impact the success of others? Are you ready to lead an elite group of doctors to help them grow their practice with a breakthrough medical device? We may have a spot for you. We're looking for a Client Success Associate that wants to build meaningful relationships at a rapidly growing company focused exclusively on B2C advertising for a breakthrough medical device.

Structure & Compensation

- Full-time & Fully Remote (40 hours per week)

- Salary Range $40,000 - $50,000 USD per year (Depends on Experience)

What This Job Entails

• Take part in managing over 100 clients with the company wide goal of maintaining less than 4% churn each month
• Drive customer satisfaction through relationship building, problem solving, and results management
• Effectively transition clients from device sale to service launch
• Handle and resolve client requests, complaints, and communication
• Track and report day to day client results

Requirements

- 1-3 years of client facing experience in the B2B world

- Superior interpersonal and communication skills, both written and verbal

- Well organized with high attention to detail and ability to prioritize

- Problem solving and issue resolution skills

- Demonstrated experience in building and maintaining strong relationships with clients and colleagues

- Ability to work in a fast paced, evolving environment

 - Sociable: Need to be comfortable talking to anyone regardless of their background, beliefs, or comments. You must genuinely be interested in other people and prove it by listening closely and empathizing with others.

- Confident: You will be commonly put in positions where you must take control and make fast decisions based on the information clients give you. Some of this confidence will come naturally but a lot of it will be gained through training, practice and autonomy in these situations.

- Mental Fortitude / Patience: Dealing with clients who might be reluctant, confused and frustrated is going to be a large part of your job. It is important to be poised yet assertive in these situations and not let it get under your skin.

- High Energy: Enthusiasm for the product and the client's results are an important part of the job. Many clients can sense when their accounts are underperforming. It is important that your energy remains consistent when communicating with clients.

- Empathetic: Customers always want to be heard, understood, and validated. Your skill for understanding how clients feel will allow you to anticipate their pain points and ultimately provide a better service for them.

- Proactive: A large part of your job will be reacting to clients requests and concerns, when you are not doing that you need to proactively gather information from clients to better enhance the service. Staying ahead of requests, listening to patterns in concerns or comments from clients and fixing them, and ultimately proactively reaching out to clients when their results are not performing is going to be an integral part of keeping the client happy.

- Organized: You need to know how to stay on task and follow through commitments with the agility to change priorities when circumstances come up. You need to create tools to manage time and delivery of messages/promised actions

Perks

- Access to world-class sales training and education 

- Paid Vacation Time

- Laid Back but professional environment 

- Other Benefits can be discussed with the client directly

Job Type

Full time, Base Salary, Remote, Marketing, Medical Device Industry, USD, W2 Position for US Based Applicants, Independent contractor position for Canadian Applicants. North American Applicants Only

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