Customer Service Specialist

Customer Service Specialist
Join a well-established and growing logistics organisation in a pivotal customer service role. Acting as the central point of contact, you'll be responsible for processing orders, tracking deliveries, resolving enquiries and maintaining accurate customer records.

This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced environment and takes pride in delivering exceptional service.
 
What's on Offer

• Temporary to permanent opportunity
• On-site parking available
• Pemulwuy location

The Role

• Acting as the primary point of contact for all customer enquiries through to resolution
• Processing customer orders accurately and efficiently
• Tracking deliveries and providing updates to customers and internal stakeholders
• Providing Proof of Delivery (POD) documentation and reissuing invoices as required
• Managing and following up customer enquiries and complaints
• Processing customer service deviations within required timeframes
• Maintaining accurate customer records and CRM data

About You
To be successful in this role, you will be highly organised, customer-focused and possess exceptional attention to detail.
You will also bring:

• Previous experience in a customer service, order processing or logistics support role
• SAP experience (essential)
• Experience using CRM and order entry systems
• Excellent written and verbal communication skills
• The ability to manage competing priorities in a fast-paced environment
• A proactive, positive and team-oriented approach
• Professional stakeholder management and complaint resolution skill

If you're looking to join a growing organisation that values customer service excellence, we'd love to hear from you. Apply now or contact Megan Crawford at megan.crawford@perigongroup.com.au for a confidential discussion.