Building Claims Assessor - Insurance

We are currently recruiting for Office-Based Home Assessors on behalf of one of Australia’s leading insurance providers. This organisation is behind several well-known insurance brands, operates nationally, and offers excellent career development opportunities, structured training programs, and clear career pathways.

This is an exciting opportunity to utilise your construction, trades, building, or estimating experience in an office-based role as a Desktop Home Assessor within the Home Claims team.

What's in It for You?
This is an opportunity to join a fast-growing insurance organisation in an office-based role with a supportive, team-focused culture and strong career development opportunities.

• Comprehensive training and clear career progression pathways.
• Full-time permanent salary of between $88,000-$120,000 inclusive of Super.
• Volunteer leave, an additional paid "ME" day, paid parental leave, and the option to purchase extra annual leave.
• Discounts on insurance products and selected retail offers.
• A social and supportive team environment with regular events and activities.
• An office-based opportunity working Monday-Friday across general business hours.
• Opportunities are available across Victoria, New South Wales, and Queensland. The Victorian office is located in Sunshine, the New South Wales office is located in Lidcombe, and Queensland offers positions across two office locations: North Lakes and Kawana Waters. Please note that this is a fully office-based role.

What would the Role Entail?
This role is ideal for someone looking to transition their hands-on building, construction, or trades experience into a stable office-based position while remaining closely connected to the industry.

As a Desktop Home Assessor, you will manage home insurance claims from assessment through to completion. Using your building and construction knowledge, you will review claim information, assess property damage, determine the required scope of works, and prepare repair and restoration cost estimates.

Working closely with customers, repairers, builders, and internal stakeholders, you will ensure claims are managed efficiently, repair solutions are practical and cost-effective, and customers are supported throughout the process.

Key responsibilities include:

• Reviewing claim documentation, photographs, reports, and quotations to assess property damage.
• Determining repair scopes and preparing accurate cost estimates.
• Negotiating repair costs and outcomes with builders and repair partners.
• Managing claims through to completion, ensuring timelines and budgets are met.
• Providing recommendations regarding repairs, cash settlements, and temporary accommodation requirements.
• Liaising with customers and stakeholders to provide updates and manage expectations.

  
What Skills Do I Need?
To be successful in this position, you will have:

• Experience within the building, construction, trades, or estimating sectors, with the comfortability to apply your technical knowledge to property claims.
• Experience reviewing and preparing accurate scopes of work.
• A willingness to learn and develop within the insurance industry through a structured training program.
• Strong organisational skills and a high level of attention to detail.
• The ability to manage both phone-based and administrative tasks while building relationships with internal and external stakeholders.
• Excellent communication and stakeholder management skills.

If you have the skills required and are interested in proceeding with the opportunity, please click 'Apply' or email/Call Georgina @ SMAART Recruitment on georgina@smaart.com.au/0431293145