Regional Product Support Engineer – Electronic

Regional Product Support Engineer – Electronic

Location: Malaysia

Monroe Consulting Group, an Executive Recruitment Firm, is partnering with a leading organisation within the Industrial sector to hire a Regional Product Support Engineer – Electronic based in Malaysia.

Position Overview

Provide regional technical expertise and product support across a diverse portfolio of electronic systems, controllers, sensors, and automation technologies.
This role is instrumental in ensuring product reliability, supporting innovation, driving technical improvements, and enabling operational excellence across the region.

Key Responsibilities

1. Regional Product and Technical Support

• Act as the regional technical expert for Product Component Category 09 & 10 (Electronic Components, Computer and Controller).
• Provide technical support across the regional electronic product portfolio, including computer and controller systems, sensors and cameras, egg counters, measurement applications, power and energy systems, and related control and alarm devices.
• Diagnose complex hardware, software, communication, configuration, and integration issues in cooperation with service and engineering teams.
• Support commissioning, troubleshooting, upgrades, and lifecycle management of electronic products in the field.
• Translate recurring field issues into clearly documented technical requirements and improvement proposals.
• Deliver technical training to other relevant stakeholders if required.

2. Software, Computer, Controller, and Electronic Product Expertise

• Provide technical support to commissioning teams when they encounter issues during the application, configuration, commissioning, or troubleshooting of computer and controller systems, software and licences, sensors and cameras, egg counters, measurement applications, power and energy systems, alarm devices, and related electronic components.
• Support commissioning teams in resolving technical issues related to the integration of electronic products with climate, feeding, ventilation, weighing, egg-counting, alarm, emergency-opening, and other farm-management systems.
• Support software and firmware validation, release testing, regression testing, licence verification, and field verification.

3. Cost Reduction and Alternative Solutions

• Lead and support cost-down initiatives for electronic systems, controllers, sensors, cables, interfaces, and related components.
• Search and technically assess alternative electronics solutions from qualified suppliers outside the existing product ecosystem.
• Compare alternative solutions based on functionality, reliability, compatibility, cybersecurity considerations, supply security, serviceability, regulatory requirements, and total cost.
• Support supplier evaluation, technical clarification, sample procurement, and implementation planning.

4. Testing, Trials, and Validation

• Coordinate pilot installations and alternative-component trials with regional teams, farms, suppliers, and internal stakeholders.
• Collect, analyse, and report test and trial results using objective technical and commercial criteria.
• Verify the performance of alternative components under realistic farm conditions, including temperature, humidity, dust, vibration, electrical interference, and continuous operation.
• Support controlled product releases and rollout plans following successful validation.

5. Cross-Functional Collaboration

• Collaborate closely with the Global Electronics Team, R&D, product management, purchasing, quality, software engineering, project execution, technical service, and regional subsidiaries.
• Coordinate calibration activities, technical alignment, and knowledge sharing with the Global Electronics Team.
• Represent regional product-support requirements in global product and technology discussions.
• Coordinate technical communication between internal teams and external suppliers.
• Participate in product reviews, design reviews, root-cause analyses, and continuous-improvement activities.

Key Requirements

Qualifications & Experience

• Bachelor's Degree or equivalent professional qualification in Electrical Engineering, Electronics, Automation, or Mechatronics.
• 5+ years of practical experience with industrial electronics, automation systems, embedded controls, agricultural technology, building automation, or comparable equipment.
• Experience supporting controllers, PLCs, embedded systems, sensors, communication networks, or software-based control systems.
• Demonstrated experience in testing, commissioning, troubleshooting, product validation, or field trials.
• Experience with supplier evaluation, component qualification, product improvement, or cost-reduction projects is highly desirable.
• Experience working in an international, cross-functional, or regional support environment is an advantage.

Technical / Functional Expertise

• Strong understanding of electronic control systems, sensors, actuators, signal processing, wiring, power supplies, and industrial communication interfaces.
• Practical knowledge of controller configuration, software/firmware behaviour, diagnostics, and data communication.
• Ability to read electrical schematics, wiring diagrams, technical specifications, product hierarchies, and system documentation.
• Working knowledge of structured testing, root-cause analysis, failure analysis, and risk-based validation.
• Expertise in commissioning, troubleshooting, upgrades, and lifecycle management of electronic products.
• Experience supporting software and firmware validation, release testing, regression testing, licence verification, and field verification.
• Ability to assess alternative electronics solutions based on functionality, reliability, compatibility, cybersecurity considerations, supply security, serviceability, regulatory requirements, and total cost.
• Experience coordinating pilot installations, trials, validation activities, and product rollouts.
• Familiarity with climate, feeding, ventilation, weighing, egg-counting, alarm, emergency-opening, and farm-management system integration.

Soft Skills & Leadership Competencies

• Strong analytical skills and the ability to distinguish between hardware, software, configuration, installation, and environmental causes of failure.
• Strong stakeholder management and cross-functional collaboration skills.
• Effective technical communication and knowledge-sharing capabilities.
• Ability to coordinate with regional and global teams across multiple functions.
• Strong problem-solving skills with a structured approach to root-cause analysis and continuous improvement.
• Capability to deliver technical training and support to relevant stakeholders.
• Ability to work effectively within a matrix and international environment.