Service Delivery Coordinator
Emanate Technology ·www.emanatetechnology.com.au
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Service Delivery Coordinator
Permanent Opportunity | Sydney | NV2 Clearance Mandatory
An organisation delivering critical Defence ICT services is seeking a Service Delivery Coordinator to support ongoing sustainment and service operations within a complex enterprise environment. This role focuses on coordinating day-to-day service activities, managing escalations, and supporting the Materiel Sustainment Agreement (MSA) across a large-scale capability.
Key Responsibilities
- Coordinate day-to-day IT service delivery and sustainment activities.
- Support MSA management and track service performance against targets.
- Assist with incident, problem, and escalation coordination.
- Work with SMEs and vendors to support issue resolution.
Skills & Experience
- Experience in IT support, service coordination, or ICT environments.
- Understanding of ITIL or service management processes.
- Strong organisational and stakeholder communication skills.
- Ability to manage multiple tasks in fast-paced environments.
Additional Requirements
- Must hold an active NV2 Clearance
- Exposure to enterprise technologies (e.g. Windows, Linux/Unix, VMware)
- Experience with Service Request Management (SRM) or EUC environments.
- Defence or Government ICT experience.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
Permanent Opportunity | Sydney | NV2 Clearance Mandatory
An organisation delivering critical Defence ICT services is seeking a Service Delivery Coordinator to support ongoing sustainment and service operations within a complex enterprise environment. This role focuses on coordinating day-to-day service activities, managing escalations, and supporting the Materiel Sustainment Agreement (MSA) across a large-scale capability.
Key Responsibilities
- Coordinate day-to-day IT service delivery and sustainment activities.
- Support MSA management and track service performance against targets.
- Assist with incident, problem, and escalation coordination.
- Work with SMEs and vendors to support issue resolution.
Skills & Experience
- Experience in IT support, service coordination, or ICT environments.
- Understanding of ITIL or service management processes.
- Strong organisational and stakeholder communication skills.
- Ability to manage multiple tasks in fast-paced environments.
Additional Requirements
- Must hold an active NV2 Clearance
- Exposure to enterprise technologies (e.g. Windows, Linux/Unix, VMware)
- Experience with Service Request Management (SRM) or EUC environments.
- Defence or Government ICT experience.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
Frequently asked questions
Who is hiring for the Service Delivery Coordinator role?
Emanate Technology is hiring for the Service Delivery Coordinator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Delivery Coordinator job located?
The Service Delivery Coordinator role with Emanate Technology is based in Sydney C B D, NSW, AU.
What does the Service Delivery Coordinator role pay?
Emanate Technology lists the Service Delivery Coordinator role at AUD 100,000–120,000 per year.
Is the Service Delivery Coordinator role full-time or contract?
This is a full time position at Emanate Technology.
What experience level is the Service Delivery Coordinator role?
The Service Delivery Coordinator position is aimed at mid-level candidates.
How do I apply for the Service Delivery Coordinator role at Emanate Technology?
Apply directly on Emanate Technology's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.