Customer Success Support Specialist
Nesco Resource ·nescoresource.com
Apply directPosition Overview
This is a temporary 12-month assignment designed to support projects, process improvement initiatives, and operational priorities during a defined business need or coverage period. The ideal candidate will be able to adapt quickly, contribute immediately, and work effectively in a fast-paced business environment while supporting cross-functional teams and operational workflows.
Work Schedule
- Hybrid Schedule:
- Remote: Monday & Friday
- In Office: Tuesday, Wednesday, Thursday
- Hours: 8:30 AM – 5:00 PM
Assignment Details
- Full-Time Temporary Assignment (12 Months)
- Virtual Interviews Required
Key Responsibilities
- Support project execution and process improvement initiatives impacting multiple customers, teams, and business workflows
- Monitor operational and performance metrics to identify trends, risks, and opportunities for improvement
- Prepare and distribute reports, status updates, and summaries to support planning and decision-making
- Quickly learn internal systems, business processes, and operational requirements to support projects and business priorities
- Identify operational challenges and process gaps while escalating issues and assisting with practical solutions
- Maintain accurate documentation, records, and project updates using Microsoft Office and business systems, including SAP when applicable
- Provide organized, responsive, and solutions-oriented support to maintain continuity of operations throughout the assignment
- Collaborate with cross-functional teams including Sales, Operations, and internal business partners
- Support multiple priorities simultaneously in a fast-paced environment
Required Qualifications
- Minimum of 2 years of experience in:
- Project coordination
- Process improvement
- Operations support
- Customer service
- Or another related business support role
- Ability to learn quickly and adapt to changing priorities in a temporary or contract assignment
- Strong verbal and written communication skills
- Strong interpersonal and cross-functional collaboration abilities
- Strong problem-solving, critical-thinking, and issue-resolution skills
- Experience monitoring metrics, analyzing trends, and preparing reports
- Proficiency with Microsoft Office applications
- Experience with CRM systems, SAP, or similar ERP platforms preferred
- Strong organizational skills and attention to detail
- Ability to work independently with minimal supervision while supporting team objectives
Preferred Skills
- Experience supporting operational improvement initiatives
- Experience working in fast-paced corporate or operations environments
- Familiarity with reporting tools, business systems, and process documentation
- Strong multitasking and prioritization abilities
Education
- Degree Requirement: Not Specified
Certifications
- Certification Requirements: None Specified
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Customer Success Support Specialist role?
Nesco Resource is hiring for the Customer Success Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Success Support Specialist job located?
The Customer Success Support Specialist role with Nesco Resource is based in Buffalo, NY, US. The role is remote-friendly.
Is the Customer Success Support Specialist role remote?
Yes — the Customer Success Support Specialist position at Nesco Resource is remote. Candidates based in US are preferred.
What does the Customer Success Support Specialist role pay?
Nesco Resource lists the Customer Success Support Specialist role at USD 23–24 per hour.
Is the Customer Success Support Specialist role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Customer Success Support Specialist role?
The Customer Success Support Specialist position is aimed at mid-level candidates.
How do I apply for the Customer Success Support Specialist role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.