Support Specialist(Fully Remote)

Job Title: Support Contractor(Fully Remote)

Schedule: Monday – Friday, 40 hours per week
Urgency: Urgent Need

Position Summary

This position provides administrative support to the Dispute Resolution department, with a primary focus on obtaining, organizing, and transferring documentation to support legal actions. The role involves working with both internal and external clients to gather required materials and ensure timely and accurate submission to legal counsel.

The Support Contractor will collaborate closely with the Director of Payment Compliance Dispute Resolution and the Manager of Payer Analysis Operations/Systems to prioritize tasks and ensure efficient workflow.

Reporting Structure

• Reports To: Manager of Payer Analysis Operations/Systems
• Direct Reports: None

Key Responsibilities

• Provide administrative support to the Dispute Resolution department by retrieving and compiling documentation for client dispute cases
• Partner with the Director of Payer Analysis and Manager of Payer Analysis to obtain additional supporting documentation from Payment Compliance teams
• Develop and maintain a structured process for submitting documentation to internal and external legal counsel
• Ensure all assigned tasks are completed accurately and within established deadlines
• Maintain and organize electronic filing systems for dispute-related documentation
• Support ongoing efforts to streamline documentation workflows and improve efficiency

Required Skills & Competencies

• Organization: Ability to prioritize tasks and manage multiple responsibilities effectively
• Communication: Strong verbal and written communication skills; able to convey information clearly and concisely
• Ownership: Demonstrates accountability and follows through on assignments and outstanding issues
• Technical Skills: Proficient in Microsoft Office and other relevant systems
• Teamwork: Ability to collaborate effectively in a team-oriented environment

Education

• High school diploma or equivalent required

Experience

• Minimum of 3 years of experience as a legal or administrative assistant preferred

Certifications / Licenses

• None required