IT Service Support Analyst- Mid Level (NC808877)

Resource Management Associates Bullhorn ·www.rmallcga.com

Location Raleigh, North Carolina, United States
Type Full time
Level Mid
Source Shazamme
Information Technology Accepting Candidates
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IT Service Support Analyst- Mid Level (NC808877)
 

Overview

  • Application/Production Support role for the Child Welfare/PATH NC application.

  • Provides assistance to external customers and service providers using the system.

  • Requires strong customer service skills.

  • A working knowledge of North Carolina’s Child Welfare program is highly desired.

  • Focuses on application support rather than hardware.

  • Requires moderate technical and troubleshooting experience.

Operations & Maintenance (O&M) Support Responsibilities

  • Monitor and address county issues that front-line Help Desk staff cannot resolve.

  • Diagnose issues to determine root causes.

  • Resolve isolated problems when possible.

  • Escalate broader or system-level issues to the development team as needed.

Technical & Cross-Team Collaboration

  • Work closely with business and technical teams to troubleshoot and analyze issues.

  • Reproduce, isolate, and document complex problems.

  • Provide resolutions using temporary process changes and support testing of fixes and patches.

  • Assist with staging or test environment setup when required.

  • Recommend product or process improvements based on observed trends or patterns.

Coordination & Communication

  • Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.

  • Support the coordination, budgeting, approval, and implementation of system change requests.

Frequently asked questions

Who is hiring for the IT Service Support Analyst- Mid Level (NC808877) role?
Resource Management Associates Bullhorn is hiring for the IT Service Support Analyst- Mid Level (NC808877) position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Service Support Analyst- Mid Level (NC808877) job located?
The IT Service Support Analyst- Mid Level (NC808877) role with Resource Management Associates Bullhorn is based in Raleigh, NC, US.
Is the IT Service Support Analyst- Mid Level (NC808877) role full-time or contract?
This is a full time position at Resource Management Associates Bullhorn.
What experience level is the IT Service Support Analyst- Mid Level (NC808877) role?
The IT Service Support Analyst- Mid Level (NC808877) position is aimed at mid-level candidates.
How do I apply for the IT Service Support Analyst- Mid Level (NC808877) role at Resource Management Associates Bullhorn?
Apply directly on Resource Management Associates Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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