IT Business Analyst- Senior (NC806516)

IT Business Analyst- Senior (NC806516)
 

Key Responsibilities
 

• Leads discovery with business units and SMEs to understand goals, user needs, and operational challenges 

• Translates business concepts into clear user stories, features, workflows, acceptance criteria, and business rules 

• Ensures requirements are testable, unambiguous, and aligned with product outcomes and value 

• Identifies and resolves requirement gaps early, long before development or testing begins 

• Maintains clear, evolving documentation that supports iterative delivery, including requirements, process flows, acceptance criteria, and  user?facing artifacts.

• Partners with Development, Testing, Data, OCM/Training, and Implementation teams to ensure shared understanding 

• Identifies cross?impacts and dependencies across workstreams and collaborates with delivery leadership to ensure coordinated action.

• Breaks down complex or ambiguous problems into structured, actionable insights 

• Performs end to end analysis across workflows, systems, and data to uncover root causes 

• Supports testing by ensuring coverage aligns with requirements and validating delivered functionality 

• Supports UAT planning and readiness by validating test coverage against requirements, coordinating business tester engagement, and ensuring clear acceptance criteria.

• Ensures full traceability of requirements from business needs to delivered functionality 

• Collaborates with vendor business analysts, delivery teams, and product specialists to ensure alignment of requirements and solution intent

• Works closely with Product Owners to refine features, define value, and support backlog prioritization 

• Focuses on user value, outcomes, and measurable business impact 

• Supports iterative delivery and continuous learning cycles

Required Skills & Experience
 

• Experience as a Business Analyst, Product Analyst, or similar role 

• Strong analytical, investigative, and critical thinking skills 

• Proven ability to create clarity, structure ambiguity, and drive alignment across teams 

• Experience translating complex business needs into structured requirements, workflows, and acceptance criteria 

• Ability to independently uncover answers, resolve requirement gaps, and drive progress without waiting for direction 

• Strong communication skills with the ability to work across business and technical teams 

• Experience working in Agile, iterative, or fast paced delivery environments (preferred)
 

Desired Attributes
 

• Takes ownership of problems and drives them to resolution 

• Highly resourceful, proactive, and persistent — actively pursues answers rather than waiting 

• Thrives in ambiguity and brings order to incomplete, conflicting, or unclear information 

• Learns quickly and adapts to new business and technical domains 

• Recognizes patterns, asks strong questions, and uncovers issues others overlook 

• Builds strong relationships and communicates well with both technical and business partners 

• Anticipates issues before they escalate into risks 

• Energized by solving problems, connecting dots, and helping teams make progress 

• Focused on outcomes and value, not just documentation or activity

Soft Skills
 

• Strong written and verbal communication skills across business and technical audiences 

• Skilled in facilitating discussions and driving shared understanding across diverse workstreams 

• Strong attention to detail with the ability to create clarity from complexity 

• Highly proactive, organized, and able to manage multiple moving pieces 

• Comfortable navigating ambiguity and helping teams reach alignment 

• Able to break down complex problems into digestible, actionable parts 

• Adaptable and resilient in environments where priorities and needs evolve quickly

Education
 

• Bachelor’s degree in business, public administration, information systems, computer science, or a related field 

• Equivalent professional experience may substitute for a degree 

• Certifications in Business Analysis, Agile, Scrum, Product Ownership, or related areas are beneficial but not required