Program and Operations Manager

We are looking for an experienced Program and Operations Manager to take ownership of our clients national program delivery while running day‑to‑day operations of their NSW and Queensland programs.

This is a hands‑on role with real responsibility. You will spend around 60% of your time managing NSW and QLD operations and 40% overseeing the national program lifecycle across NSW, VIC and QLD.

If you are detail‑driven, comfortable managing complexity, and enjoy balancing systems, people and delivery, we would love to hear from you.

The role

Reporting to the CEO, this is a critical role that combines national program oversight with hands‑on operational execution.

You will:

• Own the national program timetable and critical path across three states
• Ensure consistent, high‑quality delivery nationally
• Directly manage all operational aspects of the NSW and Queensland programs
• Oversee systems, data, reporting and CRM integrity
• Support events, training, stakeholder communications and partnerships

This role sits at the centre of their organisation. You will work closely with the CEO, the NSW/QLD Program Lead, and Victorian program leads to ensure programs run smoothly and on time.

Key responsibilities
  

• Own and maintain the national program lifecycle and critical dates
• Monitor delivery quality and identify risks or bottlenecks early
• Ensure cross‑state consistency in processes and participant experience
• Coordinate with national partners and key stakeholders
• Support end‑to‑end application and assessment processes
• Manage candidate workflows, communications and status tracking
• Oversee compliance checks and documentation
• Maintain accurate data in Salesforce
• Support interview, matching, offer and placement processes
• Coordinate with corporate partners on submissions, reporting and invoicing
• Manage logistics for events, training and program launches
• Liaise with training providers and guest speakers
• Prepare and distribute program materials
• Collect and analyse feedback and manage alumni transition activities
• Support website updates and system integrations
• Produce diversity and impact metrics as required

About you

• At least 5 years’ experience in program or project management
• Strong Salesforce or CRM experience (essential)
• Excellent time management and prioritisation skills
• Event and stakeholder coordination experience
• High attention to detail and strong follow‑through
• Confidence working independently and taking initiative
• Clear, professional communication skills
• A genuine commitment to diversity, equity and inclusion

Highly regarded

• Experience in the non‑profit or governance sector
• Experience supporting digital transformation or system change
• Background in training or education coordination

What’s on offer

• Purpose‑driven work supporting diverse emerging leaders
• A dual‑mandate role with both operational ownership and national oversight
• A systems‑driven environment with genuine scope to improve and optimise
• A small, collaborative team where your work is visible and valued
• Salary - 80-85k + super & salary packaging