Customer Service Consultant
Smaart Recruitment ·www.smaart.com.au
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We are currently recruiting for a Customer Service Consultant to join a well-established Australian organisation specialising in salary packaging and novated leasing.
This is a primarily phone-based role, managing a high volume of inbound customer enquiries, while also providing administrative support through email inbox management and customer record maintenance.
This is an initial 3-month temporary contract with the potential for extension based on business needs and your performance.
Key Details
To be successful in this role, you will have:
This is a primarily phone-based role, managing a high volume of inbound customer enquiries, while also providing administrative support through email inbox management and customer record maintenance.
This is an initial 3-month temporary contract with the potential for extension based on business needs and your performance.
Key Details
- 3-month temporary contract with the potential for extension. Please note as there is possibility for extension you must have full working rights.
- Full-time hours, Monday to Friday, 9:00am – 5:00pm
- $36.82 per hour + super (paid weekly)
- Brisbane CBD location with a hybrid working arrangement (3 days working from home, 2 days in the office). The team’s office days are Wednesday and Thursday.
- Immediate start available (Can be flexible to work with some notice periods)
- Manage a high volume of inbound phone calls and email enquiries from customers in a fast-paced contact centre environment.
- Provide clear, consultative support by guiding customers through processes with step-by-step instructions.
- Accurately update customer information and maintain CRM records.
- Assist customers with setting up their accounts (this is not a sales role).
- Respond to customer enquiries, provide updates and expected timeframes, and resolve complaints or escalations in a professional manner.
To be successful in this role, you will have:
- Previous experience in an office-based customer service role, ideally within a contact centre environment where you managed a high volume of phone enquiries.
- Excellent written and verbal communication skills.
- Strong attention to detail and accurate data entry skills.
- Confidence using multiple systems simultaneously, with the ability to quickly learn new technology.
- A positive, customer-focused approach and the ability to remain calm in a fast-paced environment.
Frequently asked questions
Who is hiring for the Customer Service Consultant role?
Smaart Recruitment is hiring for the Customer Service Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Consultant job located?
The Customer Service Consultant role with Smaart Recruitment is based in Brisbane, QLD, AU. The role is hybrid-friendly.
Is the Customer Service Consultant role remote?
Yes — the Customer Service Consultant position at Smaart Recruitment is hybrid. Candidates based in AU are preferred.
What does the Customer Service Consultant role pay?
Smaart Recruitment lists the Customer Service Consultant role at AUD 36–37 per hour.
Is the Customer Service Consultant role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Service Consultant role?
The Customer Service Consultant position is aimed at mid-level candidates.
How do I apply for the Customer Service Consultant role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.